Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Affiliations
References
Timeline
Generic

MIKE MACIAS

Orange Park

Summary

Results-oriented professional with a background in customer service and team collaboration. Eager to take on a challenging role within a dynamic organization, dedicated to leveraging skills and expertise to enhance customer experience, surpass organizational objectives, and propel business growth. Known for being a quick learner, self-starter, and dedicated to delivering top-notch work while cultivating a positive and supportive team atmosphere.

Overview

3
3
years of professional experience
1
1
Certification

Work History

SHIFT LEAD

TACO BELL
11.2022 - 08.2025
  • Direct staff to deliver quality customer experiences, consistent food output, and adherence to safety regulations.
  • Manage staff scheduling, mentor new hires, address customer concerns, and monitor inventory and cash management.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Implemented strategies to increase sales and improve service quality.
  • Utilized problem solving skills to resolve conflicts between customers and employees.

Craze Yogurt

Team Member
08.2022 - 11.2022
  • Maintained cleanliness and presentation of stock room and production floor.
  • Informed customers of in-store promotions or pricing specials.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Processed credit card transactions accurately and efficiently.

Education

Bachelor of Science - PSYCHOLOGY

GRAND CANYON UNIVERSITY
Phoenix, AZ
05-2027

HIGH SCHOOL DIPLOMA -

EASTLAKE HIGH SCHOOL
El Paso, TX
06-2022

Skills

  • Excellent written and verbal communication
  • Relationship building
  • Agility
  • Self-driven
  • Eager to learn
  • Motivating others
  • Attention to detail
  • Customer service
  • Customer satisfaction
  • Customer retention
  • Outside-of-the-box thinking
  • Microsoft Office
  • Excel
  • PowerPoint
  • Access
  • Outlook
  • Microsoft Word
  • Team management
  • Cross-functional collaboration
  • Training and development
  • Problem-solving
  • Critical thinking
  • Time management
  • Workplace safety
  • Shift leadership
  • Team motivation
  • Staff supervision
  • Sales proficiency
  • POS system operation
  • Positive attitude
  • Cash handling
  • Verbal and written communication
  • Knowledge sharing
  • Coaching and mentoring

Accomplishments

  • 2018-2023, Color Guard, WGI
  • 2023, WGI Finalist

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Certification

  • ServSafe

Affiliations

  • Winter Guard International/WGI Sport
  • Drum Corp International/DCI Sport
  • Color Guard/ High School

References

References available upon request.

Timeline

SHIFT LEAD

TACO BELL
11.2022 - 08.2025

Craze Yogurt

Team Member
08.2022 - 11.2022

Bachelor of Science - PSYCHOLOGY

GRAND CANYON UNIVERSITY

HIGH SCHOOL DIPLOMA -

EASTLAKE HIGH SCHOOL

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