Mike Maldonado
Rockwall
Summary
Motivated business professional bringing 25 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
15
15
years of professional experience
1
1
Certificate
Work History
Insurance Agency Owner
Farmers Insurance
08.2017 - Current
- Oversaw day-to-day production and growth of agency, turning over more than $1.1 million per year through consistent supervision and dedicated partnerships
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success
- Performed statistical analyses to gather data for operational and forecast team needs
Quality Engineering Analyst III
Teledyne Microwave Solutions, TMS
01.2013 - 07.2017
- Identified and resolved problems through root cause analysis and research
- Interacted with subject matter experts to develop training material and tools for personnel. Increased sales by 5%
- Queried databases for information needed for report processing
- Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals
- Recommended process improvements to continually identify, analyze and fix constraints and challenges
- Cultivated relationships with industry leaders and within company to share tips and information
Document Control Specialist
Kelly
01.2012 - 12.2012
- Maintained document control system and updated work instructions, procedures and associated databases
- Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage
- July 2012 received “KUDOS” award for outstanding customer support.
- Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation
- Collaborated across departments and levels of management to gain consensus on procedural documentation
- Identified areas of weakness and recommended or implemented process improvements
Admissions Representative
Institute of Technology
05.2010 - 01.2011
- Supported students through admissions process by answering questions and assisting with forms
- Managed over 50 future student calls per day.
- Explained admissions procedures and courses offered to potential students
- Reviewed admissions applications to check students' eligibility for acceptance
- Collaborated with various departmental staff to organize activities, presentations and meetings for potential enrollees
- Spoke to groups of prospective students about enrollment, institution benefits and features during information sessions
Admissions Representative
ITT Technical Institute
08.2009 - 05.2010
- Investigated candidate history and employment claims to confirm eligibility for positions
- Developed thorough understanding of job requirements and qualifications to steer recruitment efforts toward appropriate job profiles
- Analyzed and evaluated data, identifying trends in recruitment process
- Devised and implemented effective interviewing techniques and strategies to identify best candidates for each position
- 2010 was in top 10% student enrollment for Q1 starts
Payroll Specialist
Paychex
07.2008 - 08.2009
- Resolved payroll discrepancies quickly and successfully
- Verified and submitted timekeeping information for accurate and efficient payroll processing
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database
- Reviewed time records for 150 small businesses to verify accuracy of information
- Maintained 97.2% client satisfaction rate with clients well over company required 90%
Education
MBA - Project Management
Ashford University
San Diego, CA2013
Bachelor of Science - Business Administration, Management
Colorado Technical University
Colorado Springs, CO2006
Skills
- Leadership
- Business Growth Initiatives
- Customer Satisfaction
- Quality Control Planning
- Investment Expertise
- Performance Improvement
- Insurance Industry Knowledge
- Budgeting and Cost Control
- Vendor Relationship Management
- Professional Networking
- Promotional Events
- Staff Hiring
Certification
CA Resident Insurance Producer License #0F88782 (Accident & Health or Sickness, Casualty, Life, Property, Variable Life and Variable Annuity)
Series 6 Series 63
Timeline
Insurance Agency Owner
Farmers Insurance
08.2017 - Current
Quality Engineering Analyst III
Teledyne Microwave Solutions, TMS
01.2013 - 07.2017
Document Control Specialist
Kelly
01.2012 - 12.2012
Admissions Representative
Institute of Technology
05.2010 - 01.2011
Admissions Representative
ITT Technical Institute
08.2009 - 05.2010
Payroll Specialist
Paychex
07.2008 - 08.2009
MBA - Project Management
Ashford University
Bachelor of Science - Business Administration, Management
Colorado Technical University
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