MIKE MALLILLIN
83-45 Lefferts Blvd Kew Gardens
Overview
2
2
years of professional experience
Work History
Porter
Douglas Elliman/ The Belnord Apartments
06.2025 - 10.2025
- Completed sweeping, mopping, and window-cleaning.
- Cleaned and organized building areas as required.
- Communicated with coworkers and managers about completed duties.
- Performed cleaning and maintenance duties as directed.
- Overnight cleaning.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Maintained building exteriors for professional, clean presentation standards.
Concierge
Anagram
10.2024 - 02.2025
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Maintained high level of professionalism and discretion when dealing with guests.
- Created welcoming and comfortable environment for guests.
Concierge
Liberty View
10.2023 - 07.2024
- Welcome residents and visitors to the building with courtesy, poise and professionalism.
- Promptly answer incoming calls, place outgoing calls, and schedule appointments.
- Accept and deliver packages to residents and property staff.
- Offer and provide information and assistance to residents, prospective residents, vendors, contractors and management as necessary.
- Followed quality standards and procedures to minimize errors and to maximize customer satisfaction.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
High School Diploma -
MARTIN VAN BUREN HIGH SCHOOL
230-17 Hillside Ave Queens Village, NY 1142706.2021
Skills
- Excellent communication
- Computer Savvy
- Time Management
Timeline
Porter
Douglas Elliman/ The Belnord Apartments
06.2025 - 10.2025
Concierge
Anagram
10.2024 - 02.2025
Concierge
Liberty View
10.2023 - 07.2024
High School Diploma -
MARTIN VAN BUREN HIGH SCHOOL