Mike Merchant
Orange Park,FL
Summary
Authorized to work in the US for any employer
Summary
Find a responsible and challenging position that will utilize my background in Customer Service and project management.
Overview
15
15
years of professional experience
Work History
Customer Service Specialist
Ferrellgas
Liberty, MO
10.2022 - Current
- I was in the Ferrellgas Delivery Queue and I have taken orders for Propane Gas Refills and processed payments
- Also helped as a generalist: Working with external and internal customers with their care concerns, and needs.
Data Inventory Analyst
CarsDirect.com
El Segundo
01.2017 - 06.2019
- Responsible for Used Car Inventory Feed onboarding, ensuring timely processing of used car dealers' orders so they posted correctly on CarsDirect.com
- Responsible for on boarding issues as they appeared and offered support and troubleshooting post on boarding
- Was also responsible for weekly reports in this support role
- Mapping duties: was responsible for creating New Car and Special Finance maps, we would create custom territories that for our dealers for the demographic they choose we also had template areas for a radius based map
- These maps would drive target their geographic regions for the dealer’s new car sales and applications from individuals that needed special finance.
Customer Care Representative
CarsDirect.com
El Segundo, CAMarch
01.2009 - 11.2017
- I am responsible for taking inbound calls, inbound emails and chat sessions and handling customers cares and concerns with the highest level of Customer Satisfaction
- Departments that I regularly provide service for:
- Dealer Relations (inbound dealer inquiries), (dealerships interested in partnership for our Direct path), DR Account Management (forwarding dealerships to their respective department), Direct Sales (submitting presales for customers)
- Direct Sales - Dealerships (dealerships interested in partnership for our Direct path), Other services via Direct (warranties, Lojack, etc.)
- Legal Concerns (ID theft customers and other legal customers), Auto Enthusiast Account Management (for companies interested in advertising on our forums), Recruitment/HR (candidates interested in employment)
10.2023
- New Customer On boarding and Customer Retention: explained Ferrellgas benefits and values over our completion, up selling service as set by the customers needs.
Timeline
10.2023
Customer Service Specialist
Ferrellgas
10.2022 - Current
Data Inventory Analyst
CarsDirect.com
01.2017 - 06.2019
Customer Care Representative
CarsDirect.com
01.2009 - 11.2017