Mike Misa
Fairfield,CA
Summary
Accomplished manager adept at developing training programs and managing inventory. Known for effective communication and team motivation, ready to drive operational success and enhance service quality.
Overview
10
10
years of professional experience
Work History
Manager
Peace Love and Boba
Vacaville, CA
07.2016 - Current
- Oversaw daily operations, ensuring efficient workflow and adherence to quality standards.
- Developed staff training programs, enhancing team skills and service delivery.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Analyzed customer feedback to improve product offerings and enhance customer satisfaction.
- Fostered a positive work environment, promoting teamwork and employee engagement.
- Managed and motivated employees to be productive and engaged at work.
- Accomplished multiple tasks within established timeframes.
- Maintained a professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account management.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Managed senior-level personnel working in marketing and sales capacities.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Developed detailed plans based on broad guidance and direction.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented a mentoring program to promote positive feedback and engagement.
- Opened and closed the location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
Education
High School Diploma -
Armijo High School
Fairfield, CA06-2012
Skills
- Inventory management
- Data analysis
- Strategic planning
- Training development
- Team leadership
- Staff management
- Task assignment
- Time management
- Decision-making
- Documentation and reporting
- Customer service
- Relationship building
Timeline
Manager
Peace Love and Boba
07.2016 - Current
High School Diploma -
Armijo High School