Mike Morris
Blaine,MN
Overview
16
16
years of professional experience
Work History
Service Manager (HAS)
Gladwin Machinery
Fridley, MN
01.2023 - Current
- Oversaw daily operations, ensuring efficient workflow and service delivery.
- Implemented process improvements, enhancing customer satisfaction and operational efficiency.
- Developed training programs to enhance staff capabilities and improve service quality.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
- Developed and maintained positive relationships with customers to build rapport and trust.
Service Technician
Gladwin Machinery
Fridley, MN
01.2022 - 01.2023
- Diagnosed and repaired mechanical issues in various equipment models.
- Conducted routine maintenance to ensure optimal performance of machinery.
- Collaborated with team members to streamline service processes and enhance efficiency.
- Developed troubleshooting guides for common service challenges, improving response times.
- Managed parts inventory to maintain adequate supplies for repairs and services.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
Customer Service Site Lead
Kern Inc
Roseville And Mankato, MN
02.2017 - 01.2022
- One of two SME globally for K90 machines, frequently working with global partners to support.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Accomplished multiple tasks within established timeframes.
- Applied customer feedback to develop process improvements and support long-term business needs.
- 24/7 on-call support.
Regional Tech Support
Kern Inc
Midwest
09.2015 - 02.2017
- Brought into an unfamiliar situation and successfully salvaged the business relationship.
- On-call 24/7
- Installed and de-installed machines
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Updated documentation and produced reports.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
Service Technician
Kern Inc
Saint Paul, MN
09.2014 - 09.2015
- Reviewed technical documentation to complete equipment maintenance and repair.
- Explained diagnostic findings to customers and outlined repair or service options.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
Supervisor
Carbon Products
Ramsey, MN
03.2013 - 09.2014
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Surface Grinder
Carbon Products
Ramsey, MN
09.2011 - 03.2013
Certified Nursing Assistant
Camilia Rose Care Center LLC
Coon Rapids, MN
11.2009 - 08.2011
Education
High School Diploma -
Apple Valley Senior High School
Apple Valley, MNNo Degree - Nursing Assistance
DCTC
Rosemount, MNBachelor of Arts - Business With A Focus in Project Management
University of Phoenix
Tempe, AZ01-2028
Associate of Arts - Business
University of Phoenix
Tempe, AZ09-2025
Skills
- Critical thinking
- Analytical skills
- Self-motivated
- Attention to detail
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Time management
- Goal oriented
- Estimating and quoting
- Project management
Timeline
Service Manager (HAS)
Gladwin Machinery
01.2023 - Current
Service Technician
Gladwin Machinery
01.2022 - 01.2023
Customer Service Site Lead
Kern Inc
02.2017 - 01.2022
Regional Tech Support
Kern Inc
09.2015 - 02.2017
Service Technician
Kern Inc
09.2014 - 09.2015
Supervisor
Carbon Products
03.2013 - 09.2014
Surface Grinder
Carbon Products
09.2011 - 03.2013
Certified Nursing Assistant
Camilia Rose Care Center LLC
11.2009 - 08.2011
High School Diploma -
Apple Valley Senior High School
No Degree - Nursing Assistance
DCTC
Bachelor of Arts - Business With A Focus in Project Management
University of Phoenix
Associate of Arts - Business
University of Phoenix