Mike Murdock, Jr.
McKinney,TX
Summary
As a leader I maintain a dual focus on both customers and employees, excelling in connecting with employees as well as forging strong working relationships with peers and upper leadership. With over a decade of leadership experience, I can quickly turn around the environment/morale of struggling teams, bring peers together, and drive results to achieve goals while guiding employees.
Overview
20
20
years of professional experience
Work History
Supervisor
State Farm Insurance
Richardson, TX
10.2019 - Current
- January 2025 to present - leading in Investment Planning Services. Managing a team of contact center employees while also leading multiple efforts that align with the department move to an all licensed brokerage/advisory contact center.
- Experience leading multiple teams within Agency Operations - from support level employees in production and contact center environments, to professional level employees responsible for knowledge management, escalation, and training.
- Lateral and horizontal leadership influence, as it relates to quality evaluation and real-time management of employees.
- Completed an LDA Manager assignment in Agency Operations Business Services area (2021-2022), leading technical analysts that develop and support hundreds of tools and databases for our operation.
- Experience leading multiple department level projects, including the transition to an open seating hybrid work model and a compensation review for our contact center.
Co‐Owner and Operator
The Pig Bar-B-Q
Jacksonville, FL
01.2011 - 07.2020
- Managed day-to-day operations both in person and remotely with my management team.
- Developed and maintained a company website, along with social media, marketing, and advertising campaigns for all locations.
- Negotiated advertising fees for radio, television, and print media.
- Coordinated menu/pricing updates to maximize customer value while protecting profitability, and managed relationships with multiple vendors, leveraging our volume to secure preferable pricing and contracts for our restaurant group.
Claim Specialist
State Farm Insurance
Richardson, TX
10.2018 - 10.2019
- Investigated, evaluated, negotiated, and settled auto injury claims.
Catastrophe Claim Rep
State Farm Insurance
Jacksonville, FL
10.2008 - 01.2011
- Investigated, evaluated, negotiated, and settled fire claims in a centralized environment.
Claims Representative
Progressive Insurance
Orlando, FL
08.2005 - 02.2008
- Investigated, evaluated, negotiated, and settled auto claims.
Education
Chartered Financial Consultant (ChFC) -
The American College of Financial Services
08.2020
Bachelor of Science - Business Administration (B.S.B.A - Marketing)
University of Florida
Gainesville, FL05.2005
Skills
- Experience in Leadership
- Relationship Building
- Customer Service
- Project Management
- Performance Tracking and Evaluation
- Hiring and Training
Timeline
Supervisor
State Farm Insurance
10.2019 - Current
Claim Specialist
State Farm Insurance
10.2018 - 10.2019
Co‐Owner and Operator
The Pig Bar-B-Q
01.2011 - 07.2020
Catastrophe Claim Rep
State Farm Insurance
10.2008 - 01.2011
Claims Representative
Progressive Insurance
08.2005 - 02.2008
Chartered Financial Consultant (ChFC) -
The American College of Financial Services
Bachelor of Science - Business Administration (B.S.B.A - Marketing)
University of Florida
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