Mike Ngo
Midway City,CA
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes.
Overview
12
12
years of professional experience
Work History
Sales Manager
Tustin Acura
02.2020 - 12.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
Internet Director
Tustin Acura
03.2019 - 02.2020
- Managed operations with the Internet department and applied knowledge of inventory tools, social media, CRM and reputation management strategies to attract new customers.
- Conducted market research to identify new opportunities and target markets.
- Strategized with online vendors and sales managers for successful implementation of advertising drives.
Sales Manager
Orange Coast Acura
07.2018 - 03.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Established and cultivated solid business relationships with new or existing customers.
- Evaluated performance against goals and implemented appropriate development plans.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
Internet Sales Manager
Cerritos Acura
04.2014 - 05.2018
- Responded to internet inquiries and phone calls in timely matter.
- Increased sales and customer satisfaction through personalized servicing.
- Provided superior and individualized customer service.
- Kept detailed records of sales and contracts.
- Built relationships with customers and community to establish long-term business growth.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
Internet Sales Manager
South Coast Acura
01.2011 - 03.2013
- Responded to internet inquiries and phone calls in timely matter.
- Increased sales and customer satisfaction through personalized servicing.
- Provided superior and individualized customer service.
- Kept detailed records of sales and contracts.
Education
Some College - Economics
Going To West College
Huntington Beach, CASkills
- Establishing Contacts
- Product Branding
- Debt Ratios
- Phone Inquiries
- Client Needs Assessment
- Customer Service and Assistance
- High-End Automotive Sales
- Approaching Buyers
Languages
Vietnamese
Full Professional
Timeline
Sales Manager
Tustin Acura
02.2020 - 12.2022
Internet Director
Tustin Acura
03.2019 - 02.2020
Sales Manager
Orange Coast Acura
07.2018 - 03.2019
Internet Sales Manager
Cerritos Acura
04.2014 - 05.2018
Internet Sales Manager
South Coast Acura
01.2011 - 03.2013
Some College - Economics
Going To West College
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