Mike O'Dea
Longview,TX
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during tenure at Circuit City and Lakeport Ace Hardware. Excelled in teamwork and problem-solving, significantly improving merchandise handling processes. Skilled in customer service and time management, adept at fostering repeat business and managing efficient deliveries, ensuring brand integrity. Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Enjoy building strong client relationships, leveraging product knowledge, and implementing effective sales strategies to assist customers and communities. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
27
27
years of professional experience
Work History
Sales Associate
Lakeport Ace Hardware
11.2022 - 05.2023
- Provided customers with information related to sizing, product features, accessories, assembly and care to assist the customer in making a educated decision.
- Work with team members to find better practices for unloading, delivering and stocking merchandise, sharing best practices with new team members, and offering assistance as needed.
- Plan and organize custom displays for a more efficient customer purchase process.
Driver
Orgill
09.2016 - 09.2017
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Delivered goods and products to customer on time and in excellent condition to assist in building the Orgill brand
Sales Associate/Sales Manager
Circuit City Stores
05.1996 - 09.2003
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
No Degree - Computer Science And Programming
Kilgore College
Kilgore, TXSkills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving
- Active Listening
- Reliable
- Ability to Travel
Timeline
Sales Associate
Lakeport Ace Hardware
11.2022 - 05.2023
Driver
Orgill
09.2016 - 09.2017
Sales Associate/Sales Manager
Circuit City Stores
05.1996 - 09.2003
No Degree - Computer Science And Programming
Kilgore College
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