MIKE PATTERSON

• Utilized CRM tools effectively to manage client information and track progress on accounts, leading to more accurate forecasting and pipeline management.
• Mentored junior account executives, fostering a positive work environment and encouraging professional growth.
• Increased account retention by building strong relationships with clients and addressing their needs promptly.
• Negotiated contracts that maximized profit margins while maintaining competitive pricing for clients.
• Maintained comprehensive knowledge of market trends, industry news, and competitor offerings, ensuring informed decision-making and strategic planning.
• Consistently met or exceeded monthly sales quotas through diligent prospecting efforts and effective closing techniques.
• Brought in over $28,000,000 in revenue while managing multiple high-profile accounts.
• Established long-lasting partnerships with key industry influencers, generating increased brand awareness and credibility.

• Identified, prospect, and secured new business opportunities within assigned territories and industries.
  Generated leads and developed a pipeline of potential clients through research, networking, and cold outreach.
• Built and maintained strong, long-term relationships with key accounts to ensure customer satisfaction and retention.
  Acted as the primary point of contact for clients, addressing any concerns and ensuring a high level of service delivery.
• Provided tailored logistics solutions that aligned with customer needs, leveraging UPS’s wide range of shipping and supply chain services. Worked with internal teams to customize proposals and ensure seamless integration of UPS services for clients.
• Lead negotiations to secure contracts with new and existing clients, ensuring mutually beneficial terms.
  Oversaw the execution and management of contracts, ensuring smooth service implementation and compliance.
• Developed and executed effective sales strategies to achieve and exceed monthly, quarterly, and annual sales targets.
  Focused on solution-based selling to drive revenue growth and meet sales objectives.
• Monitored industry trends, market conditions, and competitor activities to stay ahead of market demands and identify new opportunities.
  Adjusted sales tactics based on insights gathered from market research.
• Collaborated closely with operations, marketing, and customer service teams to ensure the successful delivery of solutions and a positive client experience.
  Shared client feedback and market insights with relevant departments to enhance UPS’s offerings.
• Maintained accurate records of all sales activities, client interactions, and deal progress within CRM tools.
  Provided regular updates to senior leadership, including sales forecasts and pipeline status.
• Managed the onboarding process for new clients, ensuring smooth transition and proper service setup.
  Coordinated with various departments to ensure all logistics and operational requirements are met.
  

Customer Retention & Ups

• Focusd on retaining existing accounts through proactive account management and providing solutions to meet evolving client needs.
  Upsell additional UPS services to existing clients to maximize revenue growth.
  

• Created environment of teamwork, collaboration, and open communication by empowering employees with relevant training
• Managed team performance, monitoring field work and correcting issues quickly to maintain service levels
• Maintained team safety by enforcing roles and regulations

• Assisted managers and human resources staff with running consistent and compliant operations by communicating and explaining policies and procedures
• Staffed seasonal, long-term and temporary procedures with effective management of internal and external hiring strategies

• Developed $20MM in consumer good thermoformed/fulfillment sales, implementing key marketing strategies, maximizing sales/profitability cultivating new business interest by reaching Key Performance Indicators
• Implemented visual production scheduling boards, operational reporting metrics resulting in 22% productivity improvement, improving on time deliveries
• Contributed sales engineering effectiveness, identifying short-term/long-range issues recommending courses of action
• Implemented controlled building management systems for specialized food, cosmetic packaging including HVAC and humidity control resulting in $250k increased revenue
• Created access control by implement physical access to company, packaging departments reducing cross contamination for GMP's