Mike Powelson
Luther,OK
Summary
Dynamic Branch Sales Operations Manager with a proven track record at Leggett & Platt, excelling in operations management and team leadership. Demonstrated ability to enhance customer loyalty and resolve high-stress situations, boosting customer satisfaction significantly. Skilled in problem-solving and decision-making, ensuring operational excellence and compliance with company policies. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
38
38
years of professional experience
Work History
Branch Operations Manager
Leggett & Platt
10.1986 - 04.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
Education
Bachelor of Science - Marketing / Management
University of Central Oklahoma
Edmond, OKSkills
- Problem-Solving
- Team Leadership
- Operations Management
- Excellent Customer Service
- Decision-Making
Timeline
Branch Operations Manager
Leggett & Platt
10.1986 - 04.2024
Bachelor of Science - Marketing / Management
University of Central Oklahoma