Mike Rowe
Mount Brydges,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Long history of various Customer Service roles and experiences that include and go beyond employment at Andersen Windows, Inc. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
CERT Specialist
Andersen Windows Inc.
01.2022 - Current
- Followed all company policies and procedures to deliver quality work.
- Developed and managed relationships with AAP CERT Team to drive growth.
- Developed and implemented strategies to improve and exceed customer experience.
- Assisted other Team Leaders with product specific questions and information.
Customer Service Representative
Andersen Windows Inc.
04.2010 - 01.2022
- Provided custom quotes for complex product options.
- Provided support and guidance for AAP Team with custom quotes, product information, general inquiries.
- Backed up AAP Customer Service Supervisor during vacations/absences.
Customer Service Supervisor
Andersen Windows Inc.
06.2004 - 04.2010
- Coached employees through day-to-day work and complex problems.
- Conducted training and mentored teams in both London and Minnesota to provide product knowledge leading to increased customer service.
- Hired, managed, developed and trained staff, established and monitored goals and conducted performance reviews.
Customer Service Representative
KML Windows/Andersen Windows, Inc.
11.1999 - 06.2004
- Handled inquiries directly with dealers and sales reps.
- Responsible for providing quotes on custom products directly with dealers and Logistic centers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
No Degree - Marketing
University of Wisconsin - Milwaukee
Milwaukee, WI12.1987
Skills
- Customer Service and Relations
- Proficient in several Microsoft applications
- Limited/Basic CAD knowledge
Timeline
CERT Specialist
Andersen Windows Inc.
01.2022 - Current
Customer Service Representative
Andersen Windows Inc.
04.2010 - 01.2022
Customer Service Supervisor
Andersen Windows Inc.
06.2004 - 04.2010
Customer Service Representative
KML Windows/Andersen Windows, Inc.
11.1999 - 06.2004
No Degree - Marketing
University of Wisconsin - Milwaukee
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