Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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MIKE SANTIAGO

Arlington,US

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

A/R SpecialistGuest Contract Services SupervisorCustomer Service/Account ManagerCollections Team LeadSr. Commercial Collections Supervisor

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Arlington, USDallas, TXFort Worth, TX
Open to relocation: Yes

Important To Me

Work-life balanceCompany CulturePaid sick leave

Summary

Dynamic leader and certified Texas notary with extensive expertise in managing accounts receivable processes and enhancing client satisfaction. Proven track record in strategic planning and relationship building, resulting in improved operational efficiency and employee motivation. Experienced in training and mentoring teams to drive performance and customer engagement.

Overview

18
18
years of professional experience

Work History

A/R Specialist

Oscar W Larson Company
Fort Worth, Texas
04.2025 - 07.2026
  • Managed accounts receivable processes for diverse client portfolios, ensuring timely collections.
  • Utilized accounting software for accurate tracking and management of receivables.
  • Analyzed account aging reports to prioritize collection efforts and maximize cash flow.
  • Prepared monthly aging reports on outstanding receivables for management review.
  • Participated in weekly meetings to assess progress on overdue items and establish action plans.
  • Processed incoming checks, money orders, and various payment forms from customers.
  • Handled billing waivers and claims for private and commercial clients efficiently.

Guest Contract Services Supervisor

DFW Airport
Dallas, US
04.2024 - 04.2025
  • Supervise and review 6 quality agents on day-to-day operation
  • Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards.
  • Oversee contract busing and valet operation
  • Ensured communication between department and contractors
  • Facilitated leadership meetings to address key operational topics
  • Submitted reports on shift operations and busing availability
  • Assist in terminals during peak times while providing professional service

Customer Service/Account Manager

Equify Financial
Fort Worth, US
03.2021 - 04.2024
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
  • Resolved accounting, billing, and service delivery issues to enhance client satisfaction
  • Strengthened client satisfaction and renewed relationships to support growth
  • Responded promptly to customer inquiries regarding account balances or payment arrangements.
  • Educated clients on new products or services to increase customer engagement with brand
  • Managed a portfolio of high-risk accounts while minimizing losses and maximizing recoveries.
  • Created strategies to identify, contact, and negotiate payment plans with delinquent customers.
  • Researched complex customer accounts in order to accurately apply payments received.

Collections Team Lead

GO Federal Credit Union
Dallas, US
11.2018 - 03.2021
  • Negotiated payment plans with customers to prevent accounts from entering collections
  • Ensured a positive customer experience on collection calls through effective communication and professionalism.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions
  • Maintained accurate records of collection activities to ensure compliance and facilitate reporting.
  • Reviewed credit reports and other documents to assess risk associated with extending credit terms.
  • Consistently met performance goals in a fast-paced environment.
  • Ensured that team members adhered to established policies, procedures, laws, and ethical standards when interacting with customers.
  • Guided team members on effective collection techniques, contributing to higher customer satisfaction ratings.

Sr. Commercial Collections Supervisor

SouthSide Bank
Fort Worth, US
09.2008 - 11.2018
  • Delivered performance reviews for 8 collections agents, fostering continuous improvement within department.
  • Trained collections agents and reviewed work to reach compliance with legal requirements and company policies
  • Investigated and reviewed credit risks and collections
  • Conducted regular team meetings to review progress, update procedures, and pinpoint areas for enhancement.
  • Coordinated monthly reviews of delinquency reports with other departments involved in the collection process.
  • Monitored and evaluated collection staff performance, ensuring adherence to established compliance standards.
  • Ensured that all collection efforts were conducted in accordance with the Fair Debt Collection Practices Act.
  • Resolved escalated customer inquiries or complaints regarding billing or service issues in a timely manner.

Education

High School Diploma -

Thomas Jefferson High School
San Antonio, TX
05-1988

California State University - Public Relations, Advertising, And Applied Communi

California State University
Fresno, CA

General Studies -

Fresno City College
Fresno, CA

Skills

  • Collections strategy
  • Payment processing
  • Accounting software utilization
  • Financial analysis
  • Risk assessment

  • Performance metrics
  • Customer relationship management

Accomplishments

US Army Veteran - Combat Medic, 1990-1998, Served 2 tours in the Middle East, 114th Evacuation Hospital - Fort Sam Houston (1991), California Army National Guard - Fresno, California (1996)

Timeline

A/R Specialist

Oscar W Larson Company
04.2025 - 07.2026

Guest Contract Services Supervisor

DFW Airport
04.2024 - 04.2025

Customer Service/Account Manager

Equify Financial
03.2021 - 04.2024

Collections Team Lead

GO Federal Credit Union
11.2018 - 03.2021

Sr. Commercial Collections Supervisor

SouthSide Bank
09.2008 - 11.2018

High School Diploma -

Thomas Jefferson High School

California State University - Public Relations, Advertising, And Applied Communi

California State University

General Studies -

Fresno City College

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MIKE SANTIAGO