Pamela R Williams

Assist customer with submitting application for Loan Modifications, Repayment Plans, Partial Claims, Diaster Forbearance Assistance, placing codes on Accounts for Escrow Removal or update missing payment, credit reporting, Diaster impact.

• Put in dispute request, manager callbacks, submit request for Deed n lieu, short sale, Quick claim deed

• Educate customer on the importance of keeping the payment arrangement and making the payment on time.

• Working on the dialer system along with my own portfolio and making 150 calls inbound/outbound.

I have been in the top 5 for the last 6 months and have bonus every morning for the last year. I pass all of my QA every month. I am a team player. I assist my team with any questions regarding loss Mitigation procedure's when management isn't available.

Assist customers with making payments on their past due medical bills and submitting for charities for financial assistance.

Set up payment arrangements to help bring the loan current.

• Assist customers with tax question and problem solving. Submit updates regarding there Escrow account .

• Assist customers with making payment, setting up payment arrangements
• Advising them of their credit score
• Able to read credit reports ,handle customer complaints
• Daily dialer system and Inbound/outbound calls. Verified medical coverage with the insurance company.
• Submit request for letters upon request from customers

• Assist customer with completing sales and submit returns, exchanges as needed
• Was responsible for keeping my area clean at all times

• Assist customers with making payment on their delinquent account and submit for possible deferment to help bring loan current
• Dialer system where we had to make 120 calls daily and had a monthly goal to hit
• Inbound Outbound call center with a high volume of calls
• Knowledge of Fdcpa
• Skip trace account with no good numbers or no contact in 30 days