Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mike Wimbish

Haslet

Summary

Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.

Overview

4
4
years of professional experience

Work History

SR. Manager Client Service Commercial Accounts

Manheim
04.2022 - Current
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
  • Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Mentored departmental team, boosting efficiency, success and morale among employees.
  • Scheduled and attended meetings with clients and prospective clients as requested.
  • Developed new employees and on-going performance assessment of current employees.
  • Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
  • Encouraged creative thinking, problem solving and empowerment as part of facility management group to improve morale and teamwork.

Detail Manager

Manheim
12.2021 - 04.2022
  • Oversaw inventory, equipment maintenance and bay cleaning.
  • Coordinated exterior and interior washing of vehicles according to customer wishes.
  • Instructed staff on proper techniques for washing, waxing, cleaning, vacuuming and other tasks.
  • Inspected finished work to verify employee compliance with detailing standards.
  • Trained detail team to deliver best possible service to customers with quality work.
  • Managed team of 24 personnel focused on providing expert detailing services for our customers.
  • Maintained documentation for areas such as orders, activities, schedules and employee performance.
  • Established team priorities, maintained schedules and monitored performance.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.

Vehicle Entry Supervisor

Manheim
05.2021 - 12.2021
  • Created and maintained daily and weekly reports for upper management.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Utilized proper tools and materials to adhere to safety guidelines.
  • Monitored daily progress and work quality to provide guidance and direction to photographers and CR staff.
  • Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
  • Evaluated final results to determine quality levels and isolate root causes of any identified faults.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.

Vehicle Operations Support Specialist II

Manheim
08.2019 - 11.2021
  • Collaborated with operations team to provide excellent customer service and foster positive work environment.
  • Performed administrative duties and prepared operational procedures to assist operations support manager.
  • Created and maintained well-organized electronic and hard copy files to support business processes.
  • Participated in operations team meetings to coordinate and assign project management tasks.
  • Complied with systems procedures, business processes and company policies to promote workplace safety and quality.
  • Prevented and minimized processing errors by analyzing trends and implementing feedback from managers.

Education

GED -

Grand Prairie High School
Grand Prairie, TX
05.1998

Skills

  • Client Campaigns
  • Customer Retention
  • Business Services Support
  • Client Interfacing
  • Recruitment and Hiring
  • Client Interactions
  • Customer Notifications
  • Coaching and Mentoring
  • Team Development

Timeline

SR. Manager Client Service Commercial Accounts

Manheim
04.2022 - Current

Detail Manager

Manheim
12.2021 - 04.2022

Vehicle Entry Supervisor

Manheim
05.2021 - 12.2021

Vehicle Operations Support Specialist II

Manheim
08.2019 - 11.2021

GED -

Grand Prairie High School

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Mike Wimbish