Summary
Overview
Work History
Education
Skills
Timeline
background-images

Mike Wynn

Jackson,OH

Summary

Dynamic Assistant Operations Manager with a proven track record at Mattress Firm, excelling in team leadership and customer service. Achieved significant improvements in communication and operational efficiency, while implementing effective inventory management strategies. Adept at training staff and fostering a collaborative environment, ensuring compliance with safety standards and enhancing overall performance.

Overview

22
22
years of professional experience

Work History

Assistant Manager

Arby's AES Trisate
04.2023 - 01.2025

Assistant Operations Manager

Mattress Firm
02.2021 - 03.2022
  • Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
  • Improved communication within the team through regular meetings, updates, and open channels of communication.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Established strong relationships with vendors, negotiating favorable contracts for goods and services while maintaining quality standards.
  • Maintained a safe work environment by prioritizing employee health and safety in all decision-making processes.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Implemented inventory control measures, reducing waste and optimizing stock levels to meet demand.
  • Reduced downtime, conducting regular maintenance checks and balances.
  • Oversaw daily operations to ensure compliance with industry standards.

Material Handler

Magna Seating
10.2020 - 02.2021
  • Transported inventory items to appropriate locations.
  • Packed items into appropriate containers for shipment.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
  • Prevented product damage by carefully loading and unloading materials using appropriate equipment.
  • Conducted routine maintenance checks on material handling equipment to ensure optimal functioning throughout daily operations.

Owner/Operator

Mike Wynn Construction
02.2007 - 02.2021
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
  • Trained and motivated employees to perform daily business functions.
  • Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.

Technical Support Associate

Master Industries Inc.
03.2006 - 07.2007

Made sure machines and equipment were maintained and continued running efficiently.

Made sure any and all chemicals were mixed properly.

Trained and monitored machine operators.

Backup Supervisor

Evenflo
06.2003 - 03.2006
  • Achieved compliance with industry regulations by adhering to strict data protection standards in backup procedures.
  • Implemented monitoring tools to track success rates of daily backups, enabling swift identification of issues requiring attention.
  • Performed quality checks on all products and parts.
  • Maintained clean work environment.
  • Review work orders to ensure work is performed according to specifications.
  • Maintain production equipment and machinery.
  • Provided ongoing training to address staff needs.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Complied with company policies, objectives and communication goals.
  • Identified and corrected performance and personal issues to reduce impact to business operations.

Education

Bradford High School
Bradford, OH
05.1999

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Customer relations
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Workload management
  • Staff management
  • Conflict resolution
  • Team building
  • Employee scheduling
  • Customer rapport
  • Employee performance evaluations
  • Cost control
  • Budgeting and finance
  • Schedule oversight
  • Multitasking and organization
  • Strategic thinking
  • Adaptability and flexibility
  • Verbal and written communication
  • Scheduling and planning
  • Workplace safety compliance
  • Employee supervision
  • Coaching and mentoring
  • Recruitment and hiring
  • Inventory management

Timeline

Assistant Manager

Arby's AES Trisate
04.2023 - 01.2025

Assistant Operations Manager

Mattress Firm
02.2021 - 03.2022

Material Handler

Magna Seating
10.2020 - 02.2021

Owner/Operator

Mike Wynn Construction
02.2007 - 02.2021

Technical Support Associate

Master Industries Inc.
03.2006 - 07.2007

Backup Supervisor

Evenflo
06.2003 - 03.2006

Bradford High School
Mike Wynn