Mikeaira Smith
Dallas
Overview
7
7
years of professional experience
Work History
Manager
Special Editions Automotive
Dallas
11.2023 - 02.2025
- Engaged with customers to resolve escalated issues, discuss, and arrange payment schedules, facilitate sales and support customer satisfaction objectives.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Managed daily operations of the auto body shop, including customer service, scheduling appointments, and overseeing staff.
- Maintained accurate records of parts used, labor costs, and other expenses related to repairs.
Property Manager
AFI
Texarkana
02.2021 - 11.2023
- Prepared detailed budgets and financial reports for properties.
- Coordinated maintenance and repairs and residential properties.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Worked with on-site and remote service providers to support tenants requesting accommodations.
- Collected monthly assessments, rental fees, deposits and payments.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
Dispatcher Manager
Double Diamond Plumbing
Grapevine
06.2018 - 03.2020
- Organized daily work and run schedules.
- Trained new staff members in proper dispatch procedures.
- Utilized Service Titan GPS software to track vehicle locations and dispatch technicians.
- Fielded incoming calls, answered questions and transferred calls internally.
- Resolved customer complaints regarding shipment delays or damages promptly.
Education
Some College (No Degree) - Real Estate
Cedar Valley Community College
Dallas, TX03-2020
Skills
- Customer Support
- Leadership
- Computer skills
- Attention to detail
- Scheduling appointments
- Data entry
- Expertise in Outlook, Word, and Excel
- Training & Development
- Tenant screening
Timeline
Manager
Special Editions Automotive
11.2023 - 02.2025
Property Manager
AFI
02.2021 - 11.2023
Dispatcher Manager
Double Diamond Plumbing
06.2018 - 03.2020
Some College (No Degree) - Real Estate
Cedar Valley Community College