Mikeala Allen
Redwood City,CA
Summary
Diligent patient registration with solid background in patient registration and administrative tasks. Successfully managed patient intake processes and ensured accurate data entry, contributing to streamlined operations. Demonstrated proficiency in patient communication and organizational skills, enhancing overall service quality.
Overview
11
11
years of professional experience
Work History
Administrative Coordinator
Holy Name Hospital
01.2019 - 06.2024
- Maintained a high level of customer service with patients, families, and visitors by consistently displaying empathy, professionalism, and excellence in communication skills.
- Enhanced patient experience by providing compassionate assistance throughout the admissions process.
- Expedited emergency room admissions through rapid assessment of incoming patients'' needs and prioritizing accordingly.
- Contributed to positive work environment by fostering strong relationships among colleagues within the Admissions Department as well as other departments throughout the hospital.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Patient Registration Specialist
Columbia Hospital
12.2015 - 01.2019
- Managed high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow.
- Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
- Strengthened relationships with healthcare providers by coordinating pre-authorization requirements for various procedures.
- Collaborated with other departments to ensure a seamless transition from registration to treatment for patients.
- Enhanced communication within the team, leading to improved efficiency in handling daily tasks.
- Maintained strict compliance with HIPAA regulations while handling sensitive patient information.
- Promoted a positive work environment through active participation in team meetings and continuous process improvement initiatives.
- Secured confidential patient information from unauthorized access.
Patient Admitting Representative
NewYork-Presbyterian / Columbia University Irving Medical Center
02.2013 - 12.2015
- Expedited emergency admissions by prioritizing tasks effectively during high-pressure situations.
- Supported revenue cycle initiatives by diligently reviewing accounts receivable reports and collaborating closely with billing teams.
- Participated in continuing education opportunities to stay current on industry trends and changes in healthcare regulations.
- Streamlined patient registration procedures for improved accuracy and reduced wait times.
- Consistently met performance targets related to speed, accuracy, and volume of patients registered daily.
- Developed strong relationships with patients and their families, providing compassionate support during the admission process and throughout their stay.
- Contributed to the development of departmental policies and procedures, ensuring continued adherence to industry standards and best practices.
- Assisted in training new employees, sharing expertise on best practices for patient admitting processes.
- Maintained strict confidentiality of patient information in accordance with HIPAA regulations, safeguarding sensitive data at all times.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
Education
Associate of Applied Science - Business Management
Bergen Community College
Paramus, NJ01.2015
Skills
- HIPAA compliance
- Strong organization
- Patient scheduling
- Patient confidentiality
- Data entry
- Appointment scheduling
- Patient relations
- Eligibility determination
- Transfer coordination
Timeline
Administrative Coordinator
Holy Name Hospital
01.2019 - 06.2024
Patient Registration Specialist
Columbia Hospital
12.2015 - 01.2019
Patient Admitting Representative
NewYork-Presbyterian / Columbia University Irving Medical Center
02.2013 - 12.2015
Associate of Applied Science - Business Management
Bergen Community College
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