Shawna Larrison
Freeport
Summary
Healthcare Operations Leader with over 20 years of experience in medical practice management and revenue cycle optimization. Demonstrated success in leading teams through complex transitions, achieving promotions in every major role. Extensive knowledge of clinical workflows, ICD-10/CPT coding, and compliance with state and federal regulations. Proven track record in enhancing operational efficiency and delivering high-quality executive support.
Overview
29
29
years of professional experience
Work History
Administrative Coordinator
CICOA Aging & In-Home Solutions
Indianapolis
03.2022 - 06.2025
- Operational Leadership: Elevated to coordinate daily operations for Aged & Disabled Waivers, supporting Case Managers and facilitating internal documentation via Blueink.
- Waiver & Claims Management: Managed Medicaid Waiver claims for Home Delivered Meals and handled Medicare Savings Program (MSP) entries and tracking.
- Compliance: Oversaw Annual Waiver Renewal tracking and Person-Centered Support Plans to ensure 100% policy adherence and FSSA compliance.
Director of Operations
Cass & Company
Avon
09.2018 - 07.2021
- Business Strategy: Directed HR functions and established departmental KPIs to track progress toward financial and operational goals.
- Technology Integration: Led the rollout of new ERP and CRM software, streamlining inventory and reducing carrying costs.
- Financial Oversight: Analyzed regular financial data to identify cost-saving opportunities and guide business improvements.
Office Manager
Arthur Galstian, M.D.
Indianapolis
05.2001 - 12.2016
- Leadership: Directed all daily operations and supervised a multi-disciplinary team; onboarded and trained clinical and administrative staff.
- Full-Cycle Revenue Management: Managed insurance billing, coding (ICD-9/10), and appeals, significantly improving claim approval rates.
- Clinical Cross-Training: Functioned as a Medical Assistant, providing clinical support and documentation for patient encounters.
- Compliance & Auditing: Conducted regular audits to ensure practice-wide compliance with industry regulations and patient privacy laws.
PBX Operator / Registration Clerk
Hendricks Regional Health
Danville
09.1996 - 05.1999
- Managed patient intake and insurance verification for hospital services efficiently.
- Operated multi-line phone systems to handle incoming calls effectively.
- Facilitated interdepartmental communication by directing calls to relevant staff members.
- Maintained accurate documentation and call logs for comprehensive record-keeping.
- Assisted callers with professionalism, addressing emergencies and complaints promptly.
- Trained new staff on PBX operations and internal communication procedures.
Education
High School Diploma -
North Putnam High School
Roachdale, IN06.1997
Medical Assisting - Trade school
Pearson Education Center
RemoteSkills
- Human resources management
- Performance evaluation
- Process improvement
- Verbal and written communication
- Organizational skills
- Analytical problem-solving
- Budget planning
- Operational leadership
- Microsoft Office and Google Suite proficiency
- Medicare and Medicaid guidelines
- Team leadership and motivation
- Health and safety compliance
- HIPAA compliance
- Medicaid waiver management
- Senior leadership support
Languages
English, Fluent
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Administrative Coordinator
CICOA Aging & In-Home Solutions
03.2022 - 06.2025
Director of Operations
Cass & Company
09.2018 - 07.2021
Office Manager
Arthur Galstian, M.D.
05.2001 - 12.2016
PBX Operator / Registration Clerk
Hendricks Regional Health
09.1996 - 05.1999
High School Diploma -
North Putnam High School
Medical Assisting - Trade school
Pearson Education Center