Mikearia Francois
Fort Lauderdale
Summary
Experienced in classroom management and customer service, fostering positive learning environments. Detail-oriented with a strong background in supporting diverse learners and implementing effective behavioral strategies. Proven ability to enhance student engagement through clear communication and adaptability. Committed to collaboration among educators to improve educational outcomes. Committed Instructional Assistant with relevant experience in providing instructional support and creating engaging learning environments. Strengths include effective communication, adaptability, and ability to foster positive relationships with students, parents, and colleagues. Proven track record of implementing creative teaching strategies to enhance student understanding and performance. Recognized for ability to contribute positively to school culture and climate.
Overview
2026
2026
years of professional experience
Work History
Instructional Assistant
Broward County School Board
Fort Lauderdale
02.2024 - Current
- Assisted teachers in developing engaging lesson plans for diverse learners.
- Supported classroom management by facilitating student behavior and participation.
- Organized classroom materials and resources to enhance learning environments.
- Monitored student progress and reported observations to teaching staff regularly.
- Communicated with parents about student needs and classroom activities consistently.
- Provided classroom support throughout planned instruction and individual lessons.
- Assisted teachers in providing accommodations for students who need additional support.
- Implemented behavior management strategies designed by the teacher or behavioral specialist.
- Provided individual and small group instruction to students with disabilities in the areas of reading, math, and writing.
- Cleaned and organized classrooms, materials, and supplies.
- Worked one-on-one with special needs students to help navigate through school challenges.
- Prepared lesson materials, bulletin board displays, exhibits, and demonstrations to assist teachers in classroom preparation.
Membership Clerk
Boys and Girls Club
Pompano Beach
03.2023 - 07.2024
- Assisted members with inquiries and provided exceptional customer service.
- Trained new staff on membership procedures and customer interaction standards.
- Greeted visitors and ascertained purpose of visit, issuing needed credentials and directing to appropriate staff or department.
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Created new member accounts by entering data into computer systems accurately and efficiently.
- Processed memberships and maintained accurate records of membership activities.
- Maintained confidentiality when dealing with sensitive customer information.
Sales Associate
RaceTrac
Oakland Park
01.2022 - 03.2023
- Maintained organized sales floor and ensured merchandise was properly displayed.
- Collaborated with team members to achieve daily sales goals and maintain workflow.
- Trained new associates on store procedures and customer service techniques.
- Greeted customers and provided exceptional customer service.
- Helped customers find specific products, answered questions, and offered product advice.
- Handled customer complaints in a professional manner.
- Worked with fellow sales team members to achieve group targets.
Team Member
Dunkin' Donuts
Fort Lauderdale
- Collaborated with team to maintain high standards of customer service.
- Operated equipment and tools safely to complete assigned tasks.
- Ensured cleanliness and organization in work areas and storage spaces.
- Communicated effectively with customers to address inquiries and concerns.
- Followed safety protocols and guidelines to minimize workplace hazards.
Education
Nursing
Center For Career Training
Lauderdale Lakes, FL05-2022
Associate of Arts - Special Education
Broward College
Fort Lauderdale, FLSkills
- Lesson planning
- Classroom management
- Data entry
- Special education support
- Behavioral strategies
- Customer service
- Conflict resolution
- Membership processing
- Effective communication
- Team collaboration
Timeline
Instructional Assistant
Broward County School Board
02.2024 - Current
Membership Clerk
Boys and Girls Club
03.2023 - 07.2024
Sales Associate
RaceTrac
01.2022 - 03.2023
Team Member
Dunkin' Donuts
Nursing
Center For Career Training
Associate of Arts - Special Education
Broward College