Michael Johnson
Riverview,FL
Summary
Dedicated hospitality professional with a proven track record in high-volume, upscale dining environments. Known for delivering elevated, guest-centric service with consistency and poise, aligning with fine-dining and Michelin-level standards. Skilled in building rapport through emotional intelligence and proactive communication, driving guest satisfaction and repeat business. Proficient in wine service, menu storytelling, and strategic upselling to enhance both the guest experience and overall revenue. Team-oriented, reliable, and committed to maintaining a seamless dining atmosphere.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server
Claudie
Miami, FL
07.2025 - 11.2025
- Greet and serve guests with white-tablecloth etiquette, applying French table placement, service standards, and proper mise en place.
- Take accurate orders and provide knowledgeable recommendations for wine, liquor, and food pairings.
- Serve and present dishes professionally, including deboning fish and explaining preparation techniques.
- Maintain fine-dining standards of cleanliness, organization, and polished service throughout the meal.
- Deliver attentive, professional, and discreet service, ensuring guest satisfaction in a high-end, fast-paced environment.
Server
Oak & Ola
Tampa, USA
03.2023 - 11.2025
- Delivered refined, anticipatory service in a high-volume, modern European dining room.
- Demonstrated advanced menu and wine knowledge to guide guests through a curated culinary experience.
- Recommended chef-driven specials and pairings to increase average check value while maintaining authenticity.
- Collaborated with hosts, bussers, and kitchen staff to maintain seamless service flow and timing precision.
- Maintained poise and polish under pressure while balancing multiple tables and guest requests.
Grow Meals LLC
1 of One
Tampa, FL
09.2022 - 09.2023
- Designed and prepared fresh, nutrient-dense meals using whole ingredients aligned with Mediterranean-style nutrition.
- Delivered meals inside hospitals under strict food safety and sanitation standards, ensuring professional-level quality.
- Built trust with customers through warm, consistent, hospitality-driven service.
- Managed full operations—menu prep, packaging, customer service, and delivery—with speed and organization.
- Adapted meals for clients needing heart-healthy, digestion-friendly, and clean ingredient options, matching Psomi’s approach.
Emergency Department Registrar
Baycare Health Systems
Riverview, USA
10.2020 - 12.2022
- Managed front desk operations including scheduling, billing, and high-volume administrative workflows.
- Resolved patient concerns with empathy and sound judgment, maintaining professionalism under pressure.
- Collaborated cross-functionally with clinical staff to improve care coordination and response time.
- Delivered exceptional customer service both independently and in team settings, ensuring smooth patient-provider communication.
- Maintained efficiency and organization while multitasking across shifting priorities and deadlines.
Front of House/Server
Tijuana Flats
Riverview, USA
02.2015 - 07.2020
- Led daily service flow during peak hours, balancing guest satisfaction and team efficiency in a high-volume, fast-paced environment.
- Trained and mentored new front-of-house staff, promoting team cohesion and upholding brand service standards.
- Managed floor sections with precision, coordinating with BOH to ensure timely food delivery and guest retention.
- Demonstrated adaptability by transitioning between service roles as needed, ensuring smooth shift operations.
- Delivered consistent, guest-focused service with emphasis on speed, accuracy, and a welcoming attitude.
Education
Associate of Arts - Premedicine
Hillsborough Community College
Brandon, FL05.2022
High School Diploma -
Middleton Magnet High School
Tampa, FL05.2018
Skills
- Upscale Table Management
- Wine & Spirit Service
- Guest Retention
- Anticipatory Service Execution
- Menu Storytelling
- Cross-Functional Communication
Certification
- BLS CPR Certification
- ServSafe Certification
Timeline
Server
Claudie
07.2025 - 11.2025
Server
Oak & Ola
03.2023 - 11.2025
Grow Meals LLC
1 of One
09.2022 - 09.2023
Emergency Department Registrar
Baycare Health Systems
10.2020 - 12.2022
Front of House/Server
Tijuana Flats
02.2015 - 07.2020
Associate of Arts - Premedicine
Hillsborough Community College
High School Diploma -
Middleton Magnet High School