Summary
Overview
Work History
Education
Skills
Websites
Hobbies and Interests
Timeline
Generic

Skylar Irwin

Newcastle

Summary

To obtain a position at a local upscale restaurant and create an outstanding customer experience through exceptional service. Dependable, successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

13
13
years of professional experience

Work History

Server

Earls Kitchen + Bar
03.2023 - 01.2024
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Barista

Amore Coffee
08.2020 - 07.2022
  • Provided exceptional customer service and support in a leadership role while producing results with exceptional attention to detail
  • Delivered efficient customer service to customers and maintained a calm presence in a fast-paced challenging environment
  • Demonstrated connection with the customer by memorizing drinks requests and initializing customer service in advance
  • Create and serve high-quality espresso drinks while providing excellent customer service and personalized experience to guests
  • Helped indecisive guests by talking up menu items and suggestive selling
  • Lead my fellow baristas in daily operations and helped develop employee skills by coaching, training, and setting examples.

Pastry Baker

Lavish Roots Catering Company
10.2019 - 07.2021
  • Develop and execute 100's of pastries daily
  • Scaling of ingredients
  • Preparation of desserts in compliance with health code standards
  • Prepping large quantities
  • Assisting Pastry Chef with recipes, baking, etc.

Pastry Baker

Cakes by Crème de la Crème
04.2019 - 10.2019
  • Decorating intricate cakes and pastries
  • Follow all recipes and guidelines while meeting production deadlines
  • Preparing large quantities by following standard
  • Performing additional responsibilities assigned by Chef
  • Maintain pastry equipment.

Server/Bartender

Pizzeria Credo
01.2015 - 05.2019
  • Prepare restaurant tables with attention to detail
  • Attend to customers upon entrance
  • Present restaurant menus and help customers select food/beverages
  • Take and serve orders
  • Answer questions or make recommendations for customers
  • Collaborate with owner on menu items
  • Deal with complaints or problems with a positive attitude
  • Issue bills and accept payment.

Barista

KJ'S Cup 'O' Joe
01.2015 - 01.2018
  • Preparing drinks efficiently and correctly
  • Create an environment that makes customers feel welcome and important
  • Gain and maintain knowledge of products sold within the stand
  • Upsell each customer order with generosity
  • Personability with each customer to ensure returning customers and regulars.

Server

Abbondanza Pizzeria
01.2011 - 01.2013
  • Serving guests quickly and efficiently
  • Hands-on experience in cashier duties
  • Delivering memorable dining experience
  • Attention to cleanliness and safety
  • Patience and customer-oriented approach
  • Excellent people skills with a friendly attitude
  • Responsible and trustworthy.

Education

Professional Baker Certificate -

Renton Technical College
Renton, WA

Hazen High School
Renton, WA
01.2012

Skills

  • Food Running
  • Food Inspection
  • Guest Engagement
  • Safe Food Handling
  • Table Bussing
  • Table Setting
  • Daily Specials Memorization
  • Service Prioritization
  • Menu Memorization
  • Quality Control
  • Table Setting Knowledge
  • Cash Handling
  • Menu Presentation
  • Hospitality Service Expertise
  • High-Volume Dining
  • Suggestive Selling
  • Wine Service
  • Cleanliness Standards
  • Team Collaboration
  • Attention to Detail
  • Memory Retention
  • Time Management
  • Professional Appearance
  • Positive Attitude
  • Organizational Skills
  • Upselling Techniques
  • Exceptional Customer Service
  • Cool Under Pressure
  • Efficient multitasking
  • Garnishing drinks
  • Upscale environment expertise

Hobbies and Interests

  • Hiking
  • Cake decorating
  • Creative Expression
  • Traveling

Timeline

Server

Earls Kitchen + Bar
03.2023 - 01.2024

Barista

Amore Coffee
08.2020 - 07.2022

Pastry Baker

Lavish Roots Catering Company
10.2019 - 07.2021

Pastry Baker

Cakes by Crème de la Crème
04.2019 - 10.2019

Server/Bartender

Pizzeria Credo
01.2015 - 05.2019

Barista

KJ'S Cup 'O' Joe
01.2015 - 01.2018

Server

Abbondanza Pizzeria
01.2011 - 01.2013

Professional Baker Certificate -

Renton Technical College

Hazen High School

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Skylar Irwin