Mikel Carr
Durham,NC
Summary
Adept at driving sales and enhancing customer experiences, I excelled at Spectrum by consistently surpassing monthly sales targets and fostering customer loyalty through exceptional service. My background also includes skilled electrical installation, HVAC work and a knack for relationship building, showcasing a blend of technical proficiency and interpersonal acumen.
Overview
8
8
years of professional experience
Work History
Sales Associate
Spectrum
11.2020 - 05.2024
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming experience.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Generated new sales leads to achieve and exceed monthly sales goals.
Customer Service Representative
NC Quick Pass
04.2018 - 11.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Scanned documents and saved in database to keep records of essential organizational information.
- Organized, sorted, and checked input data against original documents.
Electrician Helper
HardHat Workforce Solutions Inc.
01.2018 - 04.2018
- Pulled wire through conduits and through holes in walls and floors.
- Organized materials and tools in to maintain clean and neat work areas.
- Helped complete system installations, digging trenches, and breaking up concrete.
- Improved workplace organization by maintaining a clean and hazard-free environment for all team members during projects.
- Supported project completion timelines by efficiently collaborating with lead electricians to execute tasks as per schedule.
Freight Team Associate
Home Depot
10.2016 - 01.2018
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Lifted and moved items weighing 50+ pounds multiple times per shift.
- Broke down, re-packaged and shrink-wrapped pallets for efficient storage and transportation.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Completed assigned tasks in a timely manner, contributing to overall efficiency of overnight operations.
Skills
- Time Management
- Sales expertise
- Complex Problem-Solving
- Exceptional customer service
- Relationship Building
- Outgoing Personality
- Hand and power tool use
- Electrical Troubleshooting
- Systems maintenance
- Electrical Installation
Timeline
Sales Associate
Spectrum
11.2020 - 05.2024
Customer Service Representative
NC Quick Pass
04.2018 - 11.2020
Electrician Helper
HardHat Workforce Solutions Inc.
01.2018 - 04.2018
Freight Team Associate
Home Depot
10.2016 - 01.2018