Mikel Fann
Buffalo
Summary
Results-driven professional with extensive experience in customer service and safety compliance. Proven ability to resolve inquiries efficiently while maintaining high sales standards. Expertise in fostering positive relationships and enhancing customer satisfaction through effective problem-solving. Skilled retail consultant with a strong focus on delivering quality product recommendations and solutions to exceed customer expectations. Highly knowledgeable Retail Sales Consultant with background in diverse retail environments. Experience includes providing top-notch customer service, managing inventory, and driving sales growth through innovative strategies. Possess strong skills in problem-solving, communication, and relationship building. Past roles have yielded significant increases in customer satisfaction and overall store performance. Detail-oriented retail consultant with expertise in customer inquiries and product demonstrations. Committed to enhancing customer experiences through effective problem-solving and relationship management.
Overview
10
10
years of professional experience
Work History
Retail Sales Consultant
ATT
Buffalo
09.2021 - Current
- Assisted customers with product selection and service inquiries.
- Demonstrated wireless devices and plans to potential buyers.
- Processed sales transactions using point-of-sale systems.
- Maintained store appearance by organizing merchandise displays.
- Collaborated with team members to enhance customer experience.
- Resolved customer issues and provided effective solutions promptly.
- Participated in training sessions to improve product knowledge and sales techniques.
- Demonstrated excellent customer service by responding promptly to customer inquiries and complaints.
- Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Provided product knowledge to customers on merchandise features, benefits, and quality.
Welder/Manufacturer
derrick corp
Buffalo
08.2018 - 09.2021
- Operated welding equipment to join metal components effectively.
- Maintained cleanliness and organization of the welding workspace.
- Assisted in selecting appropriate materials for welding projects.
- Followed safety protocols to ensure a safe working environment.
- Collaborated with team members on project timelines and tasks.
- Used welding skills to help repair and maintain heavy-duty machinery.
- Inspected completed work for conformance to specifications using various instruments.
Call Center Representative
mercantile
Buffalo
12.2015 - 08.2018
- Assisted customers with inquiries and resolved issues efficiently.
- Provided product information and guided customers in making decisions.
- Handled high call volumes while maintaining professionalism and efficiency.
- Participated in training sessions to enhance communication skills and product knowledge.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Navigated through computer systems to review information and respond appropriately to callers.
- Maintained records of customer interactions, transactions, comments and complaints.
Education
High School Diploma -
Mckinley
Buffalo, NY06-2015
Skills
- Product demonstration and sales transactions
- Customer inquiries and point-of-sale systems
- Visual merchandising and relationship management
- Training participation and time management
- Attention to detail and problem solving
- Safety compliance
- Equipment maintenance
- Welding techniques
- Customer service and support
- Call management
- Product knowledge
- Effective communication
- Calm disposition
Affiliations
military
Timeline
Retail Sales Consultant
ATT
09.2021 - Current
Welder/Manufacturer
derrick corp
08.2018 - 09.2021
Call Center Representative
mercantile
12.2015 - 08.2018
High School Diploma -
Mckinley