Mikel Joseph
New Orleans,LA
Summary
Driven by a commitment to customer satisfaction and operational excellence, I leveraged my customer service and cash handling skills at Rouses Market to enhance service delivery and streamline transactions. Demonstrated reliability and patience across roles, significantly improving customer experiences and team efficiency without compromising quality.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
Rouses Market
01.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Delivery Driver
Spark
12.2023 - 12.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Sales Associate
Family Dollar
10.2023 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Cashier
Popeyes® Louisana Kitchen
04.2023 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Food Service Worker
Wendy's
11.2020 - 06.2021
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
Business Management
University of Louisiana At Lafayette
Lafayette, LAHigh School Diploma -
John F, Kennedy High School
6026 Paris Ave 05.2022
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Handling
Timeline
Customer Service Cashier
Rouses Market
01.2024 - Current
Delivery Driver
Spark
12.2023 - 12.2024
Sales Associate
Family Dollar
10.2023 - 01.2024
Cashier
Popeyes® Louisana Kitchen
04.2023 - 07.2023
Food Service Worker
Wendy's
11.2020 - 06.2021
Business Management
University of Louisiana At Lafayette
High School Diploma -
John F, Kennedy High School
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