Mikel Valdez
Bountiful,Utah
Summary
High-energy sales and customer service relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support. Creative expertise in customer service situation to building robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as taking action and staying on task.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Gear Advisor
Musicians Friend
Draper, UT
07.2023 - Current
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Regularly met or exceeded established sales goals by implementing strategic closing techniques.
- Developed relationships with customers by providing excellent customer service.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Presented products and services to prospective and existing customers to meet client needs.
- Worked with cross-functional teams to achieve goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
Forklift Operator
Alta Paints & Coatings
Bountiful, UT
02.2023 - 07.2024
- Maintained yard appearance, keeping ground clean and clear.
- Communicated with team members to coordinate efficient and accurate movements.
- Maintained current forklift training and certification as required by company policies.
- Checked shipments for damaged or incorrect items.
- Estimated weights, heights and centers of balance to make precise placements.
- Positioned lifting devices around loaded pallets, skids and boxes to secure materials for transport to designated areas.
- Secured loads on pallets to minimize damage and worker injuries.
- Employed hand signals to communicate effectively with coworkers operating transport vehicles and direct movements from floor.
Foreman
Innovative Excavation
Bountiful, Utah
07.2018 - 12.2020
- Responded quickly to emergency situations involving the irrigation system or its components.
- Inspected completed work to assess quality and identify skill gaps.
- Coached staff on strategies to enhance performance and improve customer relations.
- Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.
- Prepared and planned worksites to help jobs run smoothly.
- Filled out work orders, repair logs and maintenance plans to document work completed.
Education
Bachelor of Science - Music Production
Los Angeles Film School - Hollywood
Los Angeles, CA02-2026
Skills
- Relationship Building
- Problem-Solving
- Listening Actively
- Customer Needs Assessment
- Reliable and Punctual
- Merchandising Knowledge
- Client Service
- Attention to Detail
Certification
- Forklift Certified
Languages
English
Native/ Bilingual
Timeline
Gear Advisor
Musicians Friend
07.2023 - Current
Forklift Operator
Alta Paints & Coatings
02.2023 - 07.2024
Foreman
Innovative Excavation
07.2018 - 12.2020
Bachelor of Science - Music Production
Los Angeles Film School - Hollywood
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