Mikela Ventura
WA
Summary
Highly-motivated employee with desire to take on new challenges and experiences. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Server/Bartender/Trainer
STK Steakhouse
Bellevue, WA
03.2023 - 03.2024
- Provided excellent customer service to ensure fine dining experience.
- Measured and mixed house ingredients to prepare both custom and craft cocktail menu orders.
- Stocked bar area with necessary supplies such as glassware, garnishes, ice, beer, wine, spirits, and mixers.
- Assisted in training new servers/bartenders.
Smoothie Barista
Emerald City Smoothie
10.2020 - 03.2023
- Created quality beverages for customers following recipes and presentation standards.
- Communicated special requests and coordinated daily tasks working with teammates.
Service Liaison
Joey Restaurants
02.2019 - 04.2020
- Trained in serving duties.
- Assisted multiple servers with setting/bussing and running food/drinks to specified sections.
Coffee Barista
Bigfoot Java
11.2019 - 04.2020
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Maintained cleanliness and sanitation of customer-facing work area to meet safety and health guidelines.
Cashier Team Lead
Muscle Maker Grill
07.2019 - 01.2020
- Operated POS cash register and equipment to collect payments.
- Trained team members on cash register operation and cash handling.
Part-Time Manager
Maurices
08.2018 - 07.2019
- Greeted customers and assisted with product questions, selections and purchases.
- Maintained clean sales floor by straightening and facing merchandise.
Sales Specialist
Victoria's Secret
03.2017 - 04.2018
- Built rapport with customers and assessed needs to make product recommendations and upsell.
Web Fulfill/Logistics Team Member
Nordstrom
06.2015 - 09.2015
- Received, retrieved, fulfilled, and packed online orders.
- Thoroughly checked the accuracy of processed and fulfilled online web orders to guarantee customer satisfaction.
Education
No Degree - Nursing, Psychology
Pacific Lutheran University
Tacoma, WANo Degree - Clinical Psychology
Central Washington University
Ellensburg, WASkills
- Operations Management
- Customer Service Experience Management
- POS; Computer Proficient
- Cash Drawer Operations
- Maintaining Clean Work Areas
- Time Management
- Special Orders and Dietary Restrictions
- Coffee and Tea Service
- Adaptability and Flexibility
- Employee Training and Supervision
- Wine and Liquor Expertise
- Suggestive Selling
- Proficient in Mixology
Timeline
Server/Bartender/Trainer
STK Steakhouse
03.2023 - 03.2024
Smoothie Barista
Emerald City Smoothie
10.2020 - 03.2023
Coffee Barista
Bigfoot Java
11.2019 - 04.2020
Cashier Team Lead
Muscle Maker Grill
07.2019 - 01.2020
Service Liaison
Joey Restaurants
02.2019 - 04.2020
Part-Time Manager
Maurices
08.2018 - 07.2019
Sales Specialist
Victoria's Secret
03.2017 - 04.2018
Web Fulfill/Logistics Team Member
Nordstrom
06.2015 - 09.2015
No Degree - Nursing, Psychology
Pacific Lutheran University
No Degree - Clinical Psychology
Central Washington University