Mikelle Arceneaux
Thibodaux
Summary
Accomplished Medicaid Area Manager with a proven track record at the Louisiana Department of Health, leading teams to exceed production goals by implementing effective project management and team leadership strategies. Expert in operations oversight and performance evaluation, achieving an 85% work production rate. Skilled in fostering team productivity and enhancing service delivery through meticulous performance analysis and training.
Overview
20
20
years of professional experience
Work History
Medicaid Area Manager
Louisiana Department of Health
2024.01 - Current
Managed 5 supervisors and 42 employees daily. Primary focus was day to day office operations as well as daily production percentages.
Medicaid Analyst Supervisor
Louisiana Department of Health
2023.01 - 2024.01
Supervised 9 employees. Ensured work production was at 85%. Conducted weekly meetings with each worker. Conducted team meetings. Performed weekly reviews of each workers production. Assisted in training of each worker. Compiled reports of production statistics.
Medicaid Analyst
Louisiana Department of Health
2015.01 - 2023.01
Determined Medicaid eligibility for Louisiane citizens. Completed and reviewed applications to determine eligibility. Completed weekly call center duties.
Social Service Analyst
Office of Familt Support
2006.07 - 2015.01
Determined clients eligibility for SNAP and FITAP benefits. Ran a program called the STEP program which assisted workers to get off of state benefits.
Child Welfare Specialist
Department of Children and Family Services
2005.06 - 2007.07
Was a foster care worker. Completed placements, home visitations and court hearings
Education
Family And Cosumer Science With A Concentration Insocialservices - Social Work
Nicholls State University
Thibodaux, LA05.2005
Skills
- Team leadership
- Project management
- Operations oversight
- Performance evaluation
Timeline
Medicaid Area Manager
Louisiana Department of Health
2024.01 - Current
Medicaid Analyst Supervisor
Louisiana Department of Health
2023.01 - 2024.01
Medicaid Analyst
Louisiana Department of Health
2015.01 - 2023.01
Social Service Analyst
Office of Familt Support
2006.07 - 2015.01
Child Welfare Specialist
Department of Children and Family Services
2005.06 - 2007.07
Family And Cosumer Science With A Concentration Insocialservices - Social Work
Nicholls State University