Mikelle Baker
Gilbert,AZ
Summary
Self-motivated and dependable worker capable of achieving high performance with minimal supervision. Offering 5 years of experience working in customer service. Obtained a B.S. in biology from Arizona State University with a minor in innovative health.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server and Manager
Over Easy
11.2021 - Current
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Led team of servers to consistently meet customer service and sales targets.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
Bartender/Server
Howler’s Sports Bar
04.2021 - 10.2021
- Mixed drinks popular to the local area
- Recommended creatively inspired drinks based on customer alcohol preferences
- Maintained flexibility to work bartending and serving schedules depending on business needs
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
Beverage Cart Attendant
Arizona Grand Resort & Spa
04.2017 - 10.2021
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols
- Restocked, organized and ordered products for beverage cart to maintain optimum inventory.
- Operated POS system to facilitate cash and credit transactions and refunds.
- Managed closing duties by restocking items on cart and reconciling cash drawer.
- Maintained cart cleanliness and sanitation by washing glasses and bar equipment and wiping down menus to remove fingerprints and smears.
- Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances
- Established rapport with customers by providing friendly and attentive service.
Server
Cogburns Sports Bar
04.2020 - 04.2021
- Performed closing duties for the bar and dining area
- Explained menu items and suggested appropriate options for food allergy concerns.
- Confidently checked ID’s
- Assisted in detailed menu advice
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
Tempe Public Market Cafe
10.2019 - 01.2020
- Placed food and drink orders
- Assisted in detailed menu advice
- Server
Server
Buda Di Beppo
10.2018 - 02.2019
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts
- Promoted desserts, appetizers and specialty drinks
Education
Bachelor of Science - Medical Studies
Arizona State University
Tempe, AZ05.2021
High School Diploma - undefined
Mesquite High School
Gilbert, AZ2017
Skills
- Liquor Law Compliance
- Guest Relations
- Effective communication
- Familiar with laboratory procedures and techniques as utilized in: Organic Chemistry I and II, Microbiology I and II, General Chemistry, Biology, and Biochemistry
- Fast comprehension of new computer systems
- Able to lead in any situation
Languages
American Sign Language
Professional Working
Spanish
Limited Working
Certification
Typing speed of 66wpm with a 97.6% accuracy.
Timeline
Server and Manager
Over Easy
11.2021 - Current
Bartender/Server
Howler’s Sports Bar
04.2021 - 10.2021
Server
Cogburns Sports Bar
04.2020 - 04.2021
Tempe Public Market Cafe
10.2019 - 01.2020
Server
Buda Di Beppo
10.2018 - 02.2019
Beverage Cart Attendant
Arizona Grand Resort & Spa
04.2017 - 10.2021
Bachelor of Science - Medical Studies
Arizona State University
High School Diploma - undefined
Mesquite High School
Typing speed of 66wpm with a 97.6% accuracy.
Similar Profiles
Ty RollinsTy Rollins
Restaurant Waiter at Over EasyRestaurant Waiter at Over Easy
Jessica SzczepanskiJessica Szczepanski
Assistant General Manager at Over EasyAssistant General Manager at Over Easy
Taylor LawrenceTaylor Lawrence
Server at Over EasyServer at Over Easy