Mikena Maroney
Oklahoma City,OK
Summary
Highly-motivated individual with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Communications Specialist
Oklahoma Tax Commission
Oklahoma City, OK
05.2024 - Current
- Provided technical support to customers via email and phone.
- Identified customer needs and provided appropriate solutions.
- Monitored emails queues and responded quickly to customers.
- Collaborated cross-functionally to communicate issues and coordinate responses.
- Analyzed data from previous emails to predict potential customer service issues.
- Collaborated with other departments within the organization to ensure that customer inquiries were handled promptly and professionally.
- Composed detailed responses to customer complaints and escalated more difficult cases as needed.
- Implemented strategies for improving response times, accuracy, and efficiency of communication between customers and the organization.
Administrative Services Coordinator
Oklahoma Tax Commission
Oklahoma City, OK
11.2022 - 05.2024
- Assist with onboarding and offboarding employees.
- Provide administrative support to staff members in various departments.
- Coordinate travel arrangements including flights, hotels, car rentals.
- Maintain office supplies inventory by checking stock levels; anticipating requirements; placing orders.
- Prepare travel requests and claims.
- Prepare requisitions.
- Organize and maintain documents and files.
- Help coordinate agency events for the floor and serving as a point of contact.
- Perform clerical tasks such as, filing, photocopying, scanning, and faxing.
- Coordinated with IT department to resolve technical issues, ensuring minimal disruption to office operations.
- Handled confidential information with discretion and integrity.
- Developed and maintained training materials and benefits packets for new hires.
Office Assistant, Accounts Payable
S&W Power Systems
06.2018 - 10.2022
- Ensured a positive impact on visitors by greeting them in a professional manner and responding to a variety of telephone and in-person requests via telephone and in-person meetings
- Executed a diverse set of duties with high levels of efficiency, such as making copies, sending faxes, and managing incoming/outgoing correspondence
- Maintain data integrity and accuracy while performing data entry functions
- Provide the business and clients with a record of sales through invoicing
- Handle purchase orders while listing the item description, quantity, price, discounts, delivery instructions, and date of ordering
- Attain cost savings as well as improve cash management by preparing vendor checks on a weekly basis.
- Maintained and updated filing, inventory and database systems, manually or using computer.
Education
Bachelor's Degree - Interpersonal Communication
University of Central Oklahoma
05.2022
Associate in Science - Enterprise Development
OSU-OKC
12.2019
Skills
- Customer Service Excellence
- Effective Communications
- Database Administration
- Electronic Filing System
- Happy Fox
- Cash Management
- Event Management
- Documentation & Reporting
- Attention to Detail
- Active Listening
- Time Management
- Scheduling and Calendar Management
- Microsoft Office
- Microsoft Teams
- Microsoft Excel
- Policy Management
- Planning and Prioritization
- Customer Relationship Management (CRM)
Timeline
Communications Specialist
Oklahoma Tax Commission
05.2024 - Current
Administrative Services Coordinator
Oklahoma Tax Commission
11.2022 - 05.2024
Office Assistant, Accounts Payable
S&W Power Systems
06.2018 - 10.2022
Bachelor's Degree - Interpersonal Communication
University of Central Oklahoma
Associate in Science - Enterprise Development
OSU-OKC