Mikenna Barcelona
Wichita,KS
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
2
2
years of professional experience
Work History
Sales Associate
Tilly's Clothing Store
01.2024 - Current
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Sales Associate
Tilly's Clothing Store
10.2023 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Game Day Management
Newman University Athletics
08.2022 - 04.2023
- Managed game day operations such as sideline communication procedures and equipment management.
- Enhanced event management by coordinating athletic department activities and assisting with game day operations.
- Assisted with game day preparations including field setup, equipment management, and pre-game warmups.
- Contributed to a positive team environment by working closely with fellow interns, staff, and management during game days.
Education
Associate of Science - Kinesiology
Mt San Antonio College
Walnut, CA05.2022
High School Diploma -
Diamond Ranch High School
Pomona, CA06.2019
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Excellent people skills
- Goal-Oriented
- Flexible Schedule
Timeline
Sales Associate
Tilly's Clothing Store
01.2024 - Current
Sales Associate
Tilly's Clothing Store
10.2023 - 12.2023
Game Day Management
Newman University Athletics
08.2022 - 04.2023
Associate of Science - Kinesiology
Mt San Antonio College
High School Diploma -
Diamond Ranch High School