Mikenna Reddick

Lead Scheduling Duties

• Qualify leads based on predefined criteria to ensure they are a good fit for the company’s services
• Schedule appointments for sales representatives based on location, availability, and urgency of the lead
• Maintain and update customer records in the CRM system, ensuring accuracy and follow-up scheduling
• Confirm scheduled appointments with potential customers via phone call, text message, and email
• Sent lead information and reminders to sales representatives and customers, minimizing appointment cancellations and no-shows
• Followed up with unconverted leads to nurture potential customers and facilitate future appointments
• Track and report lead conversion rates and appointment outcomes to management
• Accurately record lead results data in the company CRM and ensure timely, strategic follow-ups to maximize engagement and conversion
• Accurately enter new lead data from outbound marketers into both the company CRM and scheduling system to ensure seamless workflow and follow-up
• Ensuring to work through the cancellation list and pull leads forward to fill the schedule
• Follow up with Sales Reps prior to each appointment the ensure they are able to arrive on time to their next appointment
• Called confirmed appointments in the schedule to move or reschedule for Sales Reps running behind
• Attend and lead events and shows to market and schedule appointments for sales representatives

Call Handling

• Maintain availability to handle calls from sales representatives and calls from customers until 7:30pm, Monday through Friday, and from 9:00am to 5:00pm on Saturdays
• Ensure timely setup of call forwarding during periods of unavailability to maintain seamless communication
• Qualify leads over the phone and schedule appointments as needed
• Maintain a professional and friendly tone while addressing customer questions and concerns
• Document call details, customer inquiries, and follow-up actions in the company’s CRM and scheduling system
• Transfer and manage calls to other departments

Sale Rehash Duties

• Reconnect with previous leads through phone calls, emails, and text messages
• Nurture relationships with potential customers who have not yet made a purchase
• Identify and address customer concerns or objections that prevented initial conversions
• Educate leads on promotions, financing options, and product benefits
• Schedule follow-up appointments or consultations to encourage re-engagement
• Follow the system for personalized offers or incentives to encourage a second look at the company’s services
• Track and update lead interactions in the CRM system to ensure accurate records
• Monitor follow-up progress and adjust strategies to improve conversion rates
• Analyze rehash campaign performance and provide regular reports to the marketing director and sales manager
• Identify trends and opportunities to refine rehash marketing strategies

• Provided direct client care in home and clinic settings, engaging in one-on-one and group sessions through intensive teaching and natural environment training to enhance learning outcomes
• Follow treatment plan protocols and record data for therapy sessions
• Supported parent and caregiver training to empower them in reinforcing therapeutic techniques at home
• Assist in preparing client therapy and training materials
• Collaborate with the treatment team including the client, parents and caregivers, outside professionals, and supervisors in the development and evolution of treatment plans over time
• Maintained clean and organized therapy spaces before and after sessions to ensure a safe environment for clients

• Make inbound and outbound calls to schedule appointments
• Work with parts advisors to order parts for customers
• Contact customers for retention and loyalty opportunities
• Update and purify customer records
• Followed up with no-shows to reschedule missed appointments and maximize service opportunities
• Informed customers about special-order parts status, appointment reminders, and recall campaigns to ensure satisfaction
• Ensured secure handling of cash to maintain financial accuracy
• Weekend and nightly bank deposit
• Maintained cleanliness and organization of service lobby for customer comfort
• Baked fresh cookies for customers in service drive and sales area to create a welcoming atmosphere
• Valeted vehicles on the lot and transported them to and from customers' homes when required

• Classroom preparation, cleaning and organization
• Supervise students during lunch or recess, as well as in between classes or on field trips
• Provide one-on-one educational instruction to students
• Serve as a guide in instructing students on proper/safe classroom behavior
• Assist teachers in keeping records for grading and attendance
• Tend to students' physical, personal, academic, and emotional needs
• Track students' progress and prepare reports for parents
• Aide students in achieving goals (e.g. toilet training, bottle training, PECS boards, etc.)

• Organize incoming deals data and stock information for accurate tracking
• Contacted banks and businesses to obtain necessary documents for timely deal processing for deal completion
• Locate documents and prepare deals for title clerks
• Catalog and organize deals to support accurate tracking and retrieval
• Copy and mail out documents

• Lesson plan
• Guide students through learning activities and ongoing educational support
• Collaborate with other teachers
• Coordinate group activities
• Maintain consistent communication with parents regarding student needs
• Organize classroom materials and clean surfaces to maintain a functional learning environment

• Manage employee workflow to support consistent productivity
• Oversee retail operations to ensure smooth daily store processes
• Assist in recruitment
• Onboard new employees by delivering role-specific training and guidance
• Cash handling and register operations
• Ensure customer satisfaction
• Complete end-of-day closing procedures and secure store
• End-of-day bank deposit processing