Mikenzie Hurley
Garner,NC
Overview
3
3
years of professional experience
Work History
Paint Department Associate
The Home Depot
03.2023 - Current
- Increased sales revenue with effective product merchandising and strategic promotions implementation.
- Conducted regular stock audits to maintain accurate inventory levels, preventing stock-outs or overstock situations.
- Reduced waste by implementing proper paint disposal methods, adhering to environmental guidelines.
- Demonstrated strong problem-solving skills when faced with challenges like equipment malfunctions or supply shortages.
Customer Service Representative
The Home Depot
Garner, NC
03.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded proactively and positively to rapid change.
Education
High School Diploma -
Garner Magnet High School
Garner, NC06.2022
Skills
- Color matching expertise
- Surface preparation techniques
- Creativity and innovation
- Quality control standards
- Teamwork
- Product Knowledge
- Active listening
- Critical thinking
- Problem resolution
- Relationship building
- Follow-up skills
Timeline
Paint Department Associate
The Home Depot
03.2023 - Current
Customer Service Representative
The Home Depot
03.2022 - Current
High School Diploma -
Garner Magnet High School