Overview
Work History
Education
Skills
Timeline
Generic

Mikenzie Hurley

Garner,NC

Overview

3
3
years of professional experience

Work History

Paint Department Associate

The Home Depot
03.2023 - Current
  • Increased sales revenue with effective product merchandising and strategic promotions implementation.
  • Conducted regular stock audits to maintain accurate inventory levels, preventing stock-outs or overstock situations.
  • Reduced waste by implementing proper paint disposal methods, adhering to environmental guidelines.
  • Demonstrated strong problem-solving skills when faced with challenges like equipment malfunctions or supply shortages.

Customer Service Representative

The Home Depot
Garner, NC
03.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded proactively and positively to rapid change.

Education

High School Diploma -

Garner Magnet High School
Garner, NC
06.2022

Skills

  • Color matching expertise
  • Surface preparation techniques
  • Creativity and innovation
  • Quality control standards
  • Teamwork
  • Product Knowledge
  • Active listening
  • Critical thinking
  • Problem resolution
  • Relationship building
  • Follow-up skills

Timeline

Paint Department Associate

The Home Depot
03.2023 - Current

Customer Service Representative

The Home Depot
03.2022 - Current

High School Diploma -

Garner Magnet High School
Mikenzie Hurley