Summary
Overview
Work History
Education
Skills
References
Timeline
Hi, I’m

Mikey Eberhardt

Albany,Ga

Summary

Seeking a new career path to further develop previously gained skills in order to improve patient care Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

11
years of professional experience

Work History

Sykes/Sitel/Foundever
Remote

Resolution Team Lead
10.2022 - Current

Job overview

  • Supervisor/ member of management Specialty Pharmaceuticals Ordering/Scheduling Troubleshooting Issues, conflict resolution to meet any customer need HIPPA compliance at all times

BHG Albany
Albany, Ga

Substance Abuse Counselor, Program Director
02.2017 - 04.2022

Job overview

  • All daily/weekly/monthly tasks to ensure ideal clinic operation Individual and Group counseling

Safety First
Albany, GA

Group Facilitator
06.2018 - 01.2022

Job overview

  • Facilitate and document group therapy session Regular internal and external audits with 100% success rate

Lee Co DUI School
Albany, GA

Group Facilitator
01.2014 - 06.2016

Job overview

  • Group counseling Scheduling groups, taking payments, internal quality review

Private Clinic
Albany, Ga

Substance Abuse Counselor
12.2013 - 06.2016

Job overview

  • Individual and Group counseling Documenting all interactions with complete HIPPA compliance

Spectrum Health Services
Sycamore, Ga

Substance Abuse Counselor
07.2012 - 09.2013

Job overview

  • Individual and Group counseling Documentation and coordination of care Progressive steps of intervention

Education

Darton State College

Substance Abuse Counseling

Georgia Southern University

B.S. in Psychology

Skills

Call Documentation

  • Call Center Operations
  • CRM Software
  • MS Office
  • Computer Skills
  • Quality Control
  • Customer Account Management
  • Customer Service Excellence
  • Problem Resolution
  • Teamwork and Collaboration

References

References are available on request.

Timeline

Resolution Team Lead

Sykes/Sitel/Foundever
10.2022 - Current

Group Facilitator

Safety First
06.2018 - 01.2022

Substance Abuse Counselor, Program Director

BHG Albany
02.2017 - 04.2022

Group Facilitator

Lee Co DUI School
01.2014 - 06.2016

Substance Abuse Counselor

Private Clinic
12.2013 - 06.2016

Substance Abuse Counselor

Spectrum Health Services
07.2012 - 09.2013

Darton State College

Substance Abuse Counseling

Georgia Southern University

B.S. in Psychology
Mikey Eberhardt