Hi, I’m
Mikey Eberhardt
Albany,Ga
Summary
Seeking a new career path to further develop previously gained skills in order to improve patient care Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
years of professional experience
Work History
Sykes/Sitel/Foundever, Remote
Resolution Team Lead
2022.10 - Current (1 year & 11 months)
Job overview
- Supervisor/ member of management Specialty Pharmaceuticals Ordering/Scheduling Troubleshooting Issues, conflict resolution to meet any customer need HIPPA compliance at all times
BHG Albany, Albany, Ga
Substance Abuse Counselor, Program Director
2017.02 - 2022.04 (5 years & 2 months)
Job overview
- All daily/weekly/monthly tasks to ensure ideal clinic operation Individual and Group counseling
Safety First, Albany, GA
Group Facilitator
2018.06 - 2022.01 (3 years & 7 months)
Job overview
- Facilitate and document group therapy session Regular internal and external audits with 100% success rate
Lee Co DUI School, Albany, GA
Group Facilitator
2014.01 - 2016.06 (2 years & 5 months)
Job overview
- Group counseling Scheduling groups, taking payments, internal quality review
Private Clinic, Albany, Ga
Substance Abuse Counselor
2013.12 - 2016.06 (2 years & 6 months)
Job overview
- Individual and Group counseling Documenting all interactions with complete HIPPA compliance
Spectrum Health Services, Sycamore, Ga
Substance Abuse Counselor
2012.07 - 2013.09 (1 year & 2 months)
Job overview
- Individual and Group counseling Documentation and coordination of care Progressive steps of intervention
Education
Darton State College
Substance Abuse Counseling
Georgia Southern University
B.S. in Psychology
Skills
Call Documentation
- Call Center Operations
- CRM Software
- MS Office
- Computer Skills
- Quality Control
- Customer Account Management
- Customer Service Excellence
- Problem Resolution
- Teamwork and Collaboration
References
References are available on request.
Timeline
Resolution Team Lead
Sykes/Sitel/Foundever
2022.10 - Current (1 year & 11 months)
Group Facilitator
Safety First
2018.06 - 2022.01 (3 years & 7 months)
Substance Abuse Counselor, Program Director
BHG Albany
2017.02 - 2022.04 (5 years & 2 months)
Group Facilitator
Lee Co DUI School
2014.01 - 2016.06 (2 years & 5 months)
Substance Abuse Counselor
Private Clinic
2013.12 - 2016.06 (2 years & 6 months)
Substance Abuse Counselor
Spectrum Health Services
2012.07 - 2013.09 (1 year & 2 months)
Darton State College
Substance Abuse Counseling
Georgia Southern University
B.S. in Psychology
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