Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Mikeyla Rivera

Ponte Vedra Beach

Summary

Professional hospitality specialist with a strong experience in a high-paced environment from the Cheesecake Factory and various sales techniques learned at Ripcurl.

Skilled in delivering exceptional customer service and ensuring guest satisfaction while multitasking complex problem-solving.

Demonstrated exceptional conflict management and teamwork abilities, contributing to a positive workplace culture and continuous improvement.

Known for reliability, effective communication, loyalty, and having a positive attitude.

Overview

4
4
years of professional experience

Work History

Restaurant Waiter

Cheesecake Factory Inc
06.2022 - Current
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers
  • Answered customers' questions, recommended items, and recorded order information.
  • Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.

Retail Sales Supervisor

Ripcurl
01.2021 - 03.2022
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Managed inventory levels effectively, ensuring optimal product availability while minimizing overstock issues.
  • Increased sales by offering advice on purchases and promoting additional products.

Education

BBA - Logistics And Supply Chain Management

University of North Florida
Jacksonville, FL
06-2026

Skills

  • Customer service
  • Complex Problem-solving
  • Relationship building
  • Conflict management
  • Cross-functional teamwork
  • Time management
  • Sales techniques
  • Decision-making
  • Order management
  • Goals and performance

Accomplishments

  • Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved a raise by introducing the database management system "Microsoft Access" for importing, transforming, and exporting a variety of data sources tasks.
  • Achieved $100,000 in sales for Valentines Day, 2025, by practicing team work with accuracy and efficiency.

Timeline

Restaurant Waiter

Cheesecake Factory Inc
06.2022 - Current

Retail Sales Supervisor

Ripcurl
01.2021 - 03.2022

BBA - Logistics And Supply Chain Management

University of North Florida

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Mikeyla Rivera