Mikhail Likhachev
LEANDER,TX
Summary
Proven to enhance customer satisfaction and efficiency, my tenure at Restoration 1 Of Austin showcases a robust blend of problem-solving abilities and team collaboration. Leveraging skills in testing procedures and quality control, I've consistently delivered high-quality workmanship, evidenced by a significant increase in client retention.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Quality Assurance Technician
Restoration 1 Of Austin
09.2023 - Current
- Performed thorough inspections of incoming materials and outgoing products.
- Reduced customer complaints with proactive identification of potential issues during routine testing procedures.
- Maintained accurate documentation of all quality-related activities, facilitating easy access to records when needed.
- Performed thorough inspections to accurately assess property damage and determine appropriate restoration methods.
- Enhanced customer satisfaction by providing prompt, high-quality services for water, fire, and mold damage restorations.
- Completed tear-down of existing structures and prepared for new construction.
- Lifted and shouldered heavy objects and worked long hours in variable weather conditions.
- Worked safely in disaster environment by adhering to company and quality procedures.
- Improved restoration efficiency by implementing innovative techniques and tools in daily tasks.
- Increased client retention, maintaining clear communication throughout the restoration process.
- Upheld company reputation by consistently delivering high-quality workmanship on all completed projects.
Car Salesperson
Don Hewlett Chevrolet Buick
06.2023 - 08.2023
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
Automotive Technician
Vanguard Volkswagen Of North Austin
09.2022 - 06.2023
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Completed customer orders and warranty services according to manufacturer specifications.
Dispatcher
Domus Logistics
10.2021 - 03.2022
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Cook, Server and Bartender
Russian House Of Austin
06.2021 - 10.2021
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Realtor
Estate Liga
12.2020 - 03.2021
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
Electronics Repair Technician
ServiceNB
06.2020 - 08.2020
- Maintained high-quality standards by conducting thorough testing procedures following each repair job.
- Reduced repair time for complex issues by implementing effective troubleshooting techniques.
- Participated in continuous learning opportunities, staying current on emerging technologies and techniques to maintain a competitive edge within the industry.
- Managed inventory levels effectively, maintaining adequate stock of replacement parts to avoid delays in repair jobs.
- Performed root cause analysis on non-functional devices to identify underlying issues before initiating repair procedures.
- Evaluated systems to identify and locate system malfunctions using visual, manual and computer-assisted diagnostic approaches.
- Installed new wiring and connections to complete connections and bypass cable faults.
Automotive Detailer and Administration
No Name Body Shop
06.2018 - 08.2020
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Collaborated with team members to ensure consistent quality and timely completion of tasks.
- Exceeded performance expectations while working efficiently under pressure during peak business hours or tight deadlines.
- Washed cars and trucks daily for auto dealership.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Streamlined the detailing process, reducing turnaround time for customer vehicles.
- Improved customer satisfaction by providing thorough interior and exterior detailing services.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Education
No Degree - Engineering Psycology
Moscow Automotive And Road Construction Institute
Moscow, Russia04.2021
Associate of Science - Mechanical Engineering
Moscow Automotive And Road Construction Institute
Moscow, Russia03.2021
Assosiate - Engineering Translation
Moscow Automotive And Road Construction Institute
Moscow, Russia03.2021
Skills
- Testing Procedures
- Auditing
- Lab equipment maintenance
- Equipment Inspection
- Structure tear-down
- Sewage Cleanup
- OSHA Compliance
- Moisture Detection
- Manual hand tools operations
- Workplace Safety
- Problem-solving skills
- Time Management
- Adaptable and Flexible
- Team Collaboration
- Verbal and written communication
- Quality Control
- Detail Oriented
- CAN Bus Systems
- On-board Diagnostics
- Automotive Electronics
- Troubleshooting
- Schematic reading
- Electronic repairs
- Electrical harness replacement
- System wiring
- Faulty fuse replacement
- Wire harness installation
- Hand and power tools
- Problem-solving abilities
- Critical Thinking
- Problem Resolution
- Call center experience
- Computer Proficiency
- Money handling abilities
- Client Relations
- Customer satisfaction measurement
- Scheduling
- Follow-up skills
- Product Knowledge
Certification
- Licensed water restoration technician - IICRC
- licensed Volkswagen electrical diagnostic technician
- texas apprentice electrician licence
woodworking, construction, car service, photography, exploring
At my free time, love to keep myself entertained, exploring areas in Texas, going on 1 day trips away from the city, riding on the motorcycle around hill country, as of my construction hobby my most recent project is still ongoing - building sauna on the backyard with my dad
Languages
Russian
Native or Bilingual
English
Native or Bilingual
Timeline
Quality Assurance Technician
Restoration 1 Of Austin
09.2023 - Current
Car Salesperson
Don Hewlett Chevrolet Buick
06.2023 - 08.2023
Automotive Technician
Vanguard Volkswagen Of North Austin
09.2022 - 06.2023
Dispatcher
Domus Logistics
10.2021 - 03.2022
Cook, Server and Bartender
Russian House Of Austin
06.2021 - 10.2021
Realtor
Estate Liga
12.2020 - 03.2021
Electronics Repair Technician
ServiceNB
06.2020 - 08.2020
Automotive Detailer and Administration
No Name Body Shop
06.2018 - 08.2020
No Degree - Engineering Psycology
Moscow Automotive And Road Construction Institute
Associate of Science - Mechanical Engineering
Moscow Automotive And Road Construction Institute
Assosiate - Engineering Translation
Moscow Automotive And Road Construction Institute
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