Summary
Overview
Work History
Education
Skills
Certification
Completed Coursework
Languages
Timeline
Generic

Michael Miller

Henderson,NV

Summary

Dynamic hospitality professional with a proven track record of delivering exceptional customer service and satisfaction in fast-paced environments. Strong teamwork and adaptability skills consistently meet the evolving needs of customers and colleagues. Expertise in managing multiple tasks, addressing customer inquiries, and maintaining a clean and organized workspace. Known for reliability and a results-driven approach, complemented by a positive attitude and outstanding communication skills.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Server

Zaytinya
04.2025 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Increased sales significantly by upselling higher-end products to customers.
  • Addressed dietary restrictions or allergies with care, communicating clearly with kitchen staff to avoid errors in meal preparation.

Server

Nobu
05.2022 - 01.2024
  • Increased sales significantly by upselling higher-end products to customers.
  • Assisted fellow team members in sales of wine and helped with wine and liquor sale training
  • Memorized frequent customer preferences to build relationships and loyalty
  • Checked on guests to verify satisfaction with each course
  • Was in charge of inventory and weekly liquor orders, delegating with management and vendors

Server Shift Leader

Mora Italian
01.2017 - 03.2020
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Consistently met or exceeded sales goals through upselling techniques.
  • Managed inventory levels to reduce waste, ordering supplies in a timely manner based on projected needs.

Server

North Italia
11.2015 - 01.2017
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Server Shift Leader

Toscanova
01.2011 - 02.2015
  • Collaborated with management to develop strategies for attracting new customers, resulting in increased sales revenue.
  • Managed inventory levels to reduce waste, ordering supplies in a timely manner based on projected needs.
  • Reduced wait times for guests by optimizing table turnover rates through proactive communication with servers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.

Education

Associate Aviation - Aviation/Pilot

ATP Flight School RDU
Raleigh, NC
01-2025

High School Diploma -

Newport Harbor High
Newport Beach, CA
06-2008

Skills

  • Strong work ethic
  • Guest engagement
  • Hospitality service expertise
  • High volume dining
  • Suggestive selling
  • Allergy awareness
  • Wine service
  • Wine pairings
  • Upselling techniques
  • Exceptional customer service

Certification

AAT Card

Food Handler

PPL/IR

Completed Coursework

Aviation - ATP, Newport Harbor, Newport Beach, CA, 06/01/08

Languages

Italian
Native or Bilingual
Spanish
Elementary
English
Native or Bilingual

Timeline

Server

Zaytinya
04.2025 - Current

Server

Nobu
05.2022 - 01.2024

Server Shift Leader

Mora Italian
01.2017 - 03.2020

Server

North Italia
11.2015 - 01.2017

Server Shift Leader

Toscanova
01.2011 - 02.2015

Associate Aviation - Aviation/Pilot

ATP Flight School RDU

High School Diploma -

Newport Harbor High

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