Mikhale Mason
Smyrna,Tennessee
Summary
Experienced Operations Manager with a strong background in team leadership, workforce management, and customer service. Known for improving daily operations, training staff, and keeping service standards high.
Overview
9
9
years of professional experience
Work History
Operations Manager
Chick-fil-A
05.2022 - Current
- Directed daily restaurant operations, ensuring consistent service standards and smooth workflow execution.
- Scheduled team coverage to maintain staffing levels and support peak-period demand.
- Trained team members on service procedures, food safety, and quality expectations.
- Monitored inventory levels and coordinated ordering to prevent shortages and waste.
- Coached team performance, reinforcing accountability, communication, and reliable shift execution.
Meat Clerk
Publix
06.2021 - 05.2022
- Prepared, cut, and wrapped meat products following Publix quality and food-safety standards.
- Checked case temperatures and sanitation practices to maintain food-safety compliance.
- Stocked refrigerated cases and maintained organized product displays for customer convenience.
- Rotated inventory to support freshness, reduce waste, and ensure accurate product presentation.
Team Leader
Chick-fil-A
06.2017 - 06.2021
- Led front-of-house and kitchen teams to maintain fast, consistent guest service during peak periods.
- Coordinated daily shift assignments to keep workflow organized and coverage balanced.
- Trained new team members on service standards, food safety, and register procedures.
- Monitored order accuracy and resolved guest concerns promptly to support positive dining experiences.
Education
Bachelor of Science - Psychology
Middle Tennessee State University
Murfreesboro, TN12-2026
Skills
- Workforce management
- Team leadership
- Staff scheduling
- Inventory management
- Customer service
- Employee motivation
- Problem-solving
Timeline
Operations Manager
Chick-fil-A
05.2022 - Current
Meat Clerk
Publix
06.2021 - 05.2022
Team Leader
Chick-fil-A
06.2017 - 06.2021
Bachelor of Science - Psychology
Middle Tennessee State University