Mikhayil Arstamyan
Santa Clarita,CA
Summary
Adept at enhancing customer satisfaction and streamlining workflow, I excelled at AA5 Motor Sports by implementing effective solutions and maintaining honest vehicle appraisals. My blend of expert damage assessment and exceptional communication skills boosted sales and client trust, showcasing my adaptability and detail-oriented approach. Skilled in auto body repair and estimating techniques, coupled with exceptional communication and problem-solving abilities. Demonstrated success in boosting customer satisfaction and trust through accurate damage assessments and ethical standards.
Overview
5
5
years of professional experience
1
1
Certificate
Work History
Body Shop Estimator
AA5 Motor Sports
02.2022 - 04.2024
- Improved workflow efficiency in the body shop by collaborating with technicians to identify bottlenecks and implement solutions.
- Upheld high ethical standards when appraising vehicles for damage, ensuring honest assessments that built customer trust.
- Evaluated vehicle damages accurately using industry-standard tools such as measuring devices, paint depth gauges, and inspection cameras.
- Exceeded monthly sales goals consistently by proactively engaging potential clients in need of body shop services.
- Increased customer satisfaction by providing accurate and timely repair estimates for body shop services.
- Enhanced communication with insurance companies by maintaining clear and consistent documentation of repair processes.
- Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
Salesperson
Fast-fix Jewelry & Watch Repairs Coolsprings Galleria
05.2019 - 01.2023
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Increased customer satisfaction by providing personalized service and product recommendations.
- Resolved customer complaints with empathy, resulting in full satisfaction.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
Education
High School Diploma -
Learn4Life
Online05.2022
Skills
- Auto body repair
- Estimating Techniques
- Detail Oriented
- Parts Ordering
- Damage Assessment
- Excellent work ethic
- Deadline-oriented
- Client Service
- Problem-Solving
- Attention to Detail
- Reliability
- Excellent Communication
- Adaptability and Flexibility
Certification
- Certified Auto Physical Damage Appraiser at Automotive Appraisal Academy - Certified on the 1st day of August
Languages
Armenian
Native or Bilingual
Russian
Native or Bilingual
Arabic
Limited Working
Spanish
Elementary
Timeline
Body Shop Estimator
AA5 Motor Sports
02.2022 - 04.2024
Salesperson
Fast-fix Jewelry & Watch Repairs Coolsprings Galleria
05.2019 - 01.2023
High School Diploma -
Learn4Life