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Mikhayla Harris
Queen Creek,Arizona
Summary
Experienced with operational management and team leadership. Utilizes strong organizational skills to enhance productivity and customer satisfaction. Track record of implementing effective strategies for staff development and operational improvement. Recognized for pioneering innovative protocols that elevate service standards and efficiency. Demonstrates expertise in customer service, staff development, and process improvement, effectively reducing customer complaints and enhancing satisfaction. Passionate about fostering team cohesion and maintaining high-quality standards through systematic audits and comprehensive training programs.
Overview
15
15
years of professional experience
Work History
Private Nanny
Private Household
Gilbert, AZ
04.2025 - Current
- Developed engaging educational activities to promote cognitive and social development in children.
- Coordinated daily schedules and routines to ensure consistency and structure for children.
- Implemented effective behavior management strategies to foster a positive environment.
- Cultivated strong communication with parents to provide updates on children's progress and needs.
Assistant General Manager - Quality Control
Barro’s Pizza
Gilbert, Arizona
12.2013 - 04.2025
- Implemented quality control protocols across multiple Barro’s Pizza locations, reducing customer complaints by identifying service gaps and standardizing preparation methods.
- Streamlined operational efficiency at Barro’s Pizza through staff training and workflow optimization, leading to decreased order fulfillment times and enhanced customer satisfaction.
- Maintained rigorous quality standards by conducting systematic food safety audits, ingredient inspections, and preparation checks across all kitchen operations.
- Fostered team cohesion by developing cross-training programs, mentoring staff members, and creating collaborative problem-solving approaches to quality issues.
Sales and Customer Service Representative
Fitness Works
Gilbert, Arizona
10.2016 - 02.2017
- Drove sales growth through personalised customer engagement, managed client accounts, and implemented targeted sales strategies for fitness memberships.
- Built strong client relationships while optimising membership retention, conducted facility tours, and resolved customer enquiries promptly.
- Assisted diverse clientele with membership selection, provided detailed product information, and maintained high customer satisfaction levels.
Sales Representative
Suzanne’s Bridal Boutique
Gilbert, Arizona
01.2016 - 10.2016
- Drove sales growth through personalised bridal consultations, managed client relationships, and implemented effective follow-up strategies to secure bookings.
- Guided brides through selection process, coordinated with alterations team, and maintained detailed client records to ensure seamless service delivery.
- Managed inventory tracking, coordinated trunk shows, and maintained pristine showroom presentation while handling multiple client appointments.
- Developed creative solutions for unique client requests, streamlined appointment scheduling, and enhanced customer experience protocols.
Education
High School Diploma -
Home School
Queen Creek05.2011
Skills
- Customer Service
- Staff Development
- Conflict Resolution
- Time Management
- Process Improvement
- Inventory Management
- Team Leadership
- Customer Engagement
- Infant and Toddler Care Experience
- Scheduling and Coordination
Accomplishments
- Supervised team of 80 staff members.
- Used Microsoft Excel to help develop inventory tracking spreadsheets.
- Trained and mentored over 300 employees.
- Promoted to manager after only 9 months for exceptional performance.
- Had the highest growth in sales numbers for 5+ years consecutively.
- Had the overall lowest customer complaints for 5+ years consecutively.
Certification
- Personal Training, 2025, NASM
- Nutrition, 2025, NASM
- Corrective Exercise Specialist, 2025, NASM
- CPR Certified
- FirstAid Certified
Timeline
Private Nanny
Private Household
04.2025 - Current
Sales and Customer Service Representative
Fitness Works
10.2016 - 02.2017
Sales Representative
Suzanne’s Bridal Boutique
01.2016 - 10.2016
Assistant General Manager - Quality Control
Barro’s Pizza
12.2013 - 04.2025
High School Diploma -
Home School