Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mikheili Gelashvili

Brooklyn

Summary

Experienced in providing customer service within high-volume environments, demonstrating the ability to manage multiple orders while maintaining attention to detail. Knowledgeable about menu items, garnishes, and preparation methods, ensuring accurate order taking and timely service. Committed to upholding sanitation standards in compliance with health regulations, contributing to a safe dining experience. Assisted in training new staff, fostering a collaborative team environment that enhances overall service quality.

Overview

12
12
years of professional experience

Work History

Server

The Dominick Hotel
Manhasset
04.2024 - Current
  • Provided excellent customer service to ensure satisfaction.Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
    Took orders from customers accurately and in a timely manner.
    Upheld Forbes standards of hospitality
    • Provided exceptional service to high volume of daily customers.

Server

Chamamama
Manhattan
09.2022 - Current
  • • Provided excellent customer service to ensure satisfaction.Assisted in training new serversMaintained knowledge of current menu items, garnishes, ingredients and preparation methods.
    Took orders from customers accurately and in a timely manner.
    Upheld high standards of sanitation in accordance with healthy department regulations
    • Provided exceptional service to high volume of daily customers.

Branch Manager

L’ Eclair de Genie
Tbilisi.
02.2019 - 07.2022
  • • Ensured compliance with all food safety regulations and sanitation standards.Supervised and trained staff in customer service, food handling, and safety protocols.
    Maintained detailed records of sales transactions and daily shift reports
    Analyzed financial statements to identify areas of improvement or cost savings oppontunities
    Implemented effective marketing campaigns to increase revenue and improve brand awareness.
    • Created new menu items based on customer feedback and industry trends.

Server Assistant

ICR international Corporation
Tbilisi.
09.2013 - 11.2018
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.

• Greeted guests and provided menus.

  • Assisted in training new servers.
  • Took orders from customers accurately and in a timely manner.
  • Delivered food orders promptly and courteously.

Education

High School Diploma -

Ilia State University
Georgia Tbilisi
09-2012

Skills

  • Customer service
  • Order management
  • Menu knowledge
  • Food safety
  • Staff management
  • Adaptable
  • Time Management

Languages

English
Professional
Georgian
Native/ Bilingual

Timeline

Server

The Dominick Hotel
04.2024 - Current

Server

Chamamama
09.2022 - Current

Branch Manager

L’ Eclair de Genie
02.2019 - 07.2022

Server Assistant

ICR international Corporation
09.2013 - 11.2018

High School Diploma -

Ilia State University
Mikheili Gelashvili