Philantrophy
Mikhiel Whitlock
Summary
Personable and highly organized professional with over ten years experience and a talent for effective communication and service delivery. Possesses a deep understanding of guest relations principles and establishing rapport with patrons to create memorable experiences. Authentically committed to the core camaraderie of the Hospitality Industry.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Trainer and Bartender
Razzoos Cajun Cafe
03.2023 - 12.2024
- Worked with departmental management to create individual training plans for service staff.
- Streamlined onboarding processes for new hires, ensuring a seamless transition into their roles within the company.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Server and Bartender
Olive Garden
02.2021 - 01.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Entertainer
Tilted Kilt Pub & Eatery
04.2016 - 03.2018
- Remained in costume for extended periods for maximum performance effect.
- Danced, sang and conducted games encouraging guest participation through playful antics and engagement.
- Increased event attendance rates by promoting shows through various marketing channels, including social media and local print advertisements.
Server and Bartender
Buffalo Wild Wings
10.2013 - 02.2016
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
Ph.D. - Developmental Psychology And Hospitality
Riverside City College
Riverside, CA06-2030
Skills
- Relationship building
- New hire training
- Learning management systems
- Industry expertise
- Teamwork and collaboration
- Excellent communication
- Leadership development
- Adaptability and flexibility
Certification
- TIPS (Training for Intervention Procedures) Certification - Health Communications, Inc.
- ServSafe Food Handler's Certification
- Responsible Beverage Service Training (RBS) Certificate
Interests
Advocacy
Homeless outreach
Women's rights
Timeline
Service Trainer and Bartender
Razzoos Cajun Cafe
03.2023 - 12.2024
Server and Bartender
Olive Garden
02.2021 - 01.2023
Entertainer
Tilted Kilt Pub & Eatery
04.2016 - 03.2018
Server and Bartender
Buffalo Wild Wings
10.2013 - 02.2016
Ph.D. - Developmental Psychology And Hospitality
Riverside City College
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