Mikinna Busch
Orange Park,Florida
Summary
Committed professional with six years experience in customer service and administrative support. Entrusted to handle complex tasks in a fast-paced environment. Seeking to leverage skills to support HR operations.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
State Farm - Wendell Chindra Agency
Fleming Island, FL
01.2024 - Current
- Demonstrated capacity to rapidly acquire new skills and adjust to evolving environments. Served as acting office manager.
- Scheduled and conducted client consultations to assess risk profiles, determine coverage needs, and recommend appropriate insurance solutions.
- Addressed customer inquiries and resolved issues through effective communication and problem-solving strategies.
- Developed strong relationships with clients, fostering trust and confidence in the quality of services provided.
- Generated precise quotes tailored to client needs assessments.
- Executed processing of policy changes, payments, and requests with precision.
- Oversaw policy renewals and updates while ensuring accuracy of client records in CRM systems.
- Maintained filing systems to enhance document retrieval efficiency.
- Ensured adherence to quality standards, timely delivery, and high productivity.
- Facilitated customer retention through proactive communication and follow-ups. Assisted in maintaining existing client relationships while onboarding new customers weekly.
- Guided and trained new team members, enhancing product knowledge, system navigation, and customer service skills.
Cashier
Publix
Orange Park, Florida
04.2019 - 04.2024
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Assisted customers with inquiries, providing product information and enhancing shopping experience.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Assisted with training and mentoring new team members.
Barista
Springs Coffee Co.
Orange Park, Florida
02.2023 - 01.2024
- Successfully managed inventory levels, ordering supplies, and maintaining cleanliness standards.
- Demonstrated expertise in training and supervising baristas to ensure quality customer service.
- Coached and motivated team to exceed goals for sales, speed of service and order accuracy.
Education
Bachelor of Arts (B.A.) - Organizational Management and Supervision
St John’s River State College
Orange Park, Florida05.2023
High School Diploma -
Ridgeview High School
Orange Park, Florida05.2019
Skills
- Exceptional Customer Service
- Attention to detail
- Adaptive
- New Hire Training
- Conflict Mediation
- Client needs analysis
- Data entry
- Active listening
- Meeting scheduling
- Microsoft Office
LICENSES
Florida 440 Insurance License
References
- Wendell Chindra - (516) 830-1157
- Mat Pace - (727) 504-0888
- Jessica Pazzalia - (904) 472-7004
Timeline
Customer Service Representative
State Farm - Wendell Chindra Agency
01.2024 - Current
Barista
Springs Coffee Co.
02.2023 - 01.2024
Cashier
Publix
04.2019 - 04.2024
Bachelor of Arts (B.A.) - Organizational Management and Supervision
St John’s River State College
High School Diploma -
Ridgeview High School