Work Preference
Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
Open To Work

Mikkel Owenby

Akron,OH

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Data Center Technician

Work Type

Full TimePart Time

Location Preference

On-SiteRemoteHybrid
Location: Akron, OH, US
Open to relocation: No

Salary Range

$48000/yr - $200000/yr

Important To Me

Career advancementWork-life balancePaid time off

Summary

Dedicated technician with a strong background in network support and asset management. Recognized for executing safety protocols and improving data center efficiency through strategic maintenance and troubleshooting initiatives.

Detail-oriented Data Center Technician skilled in network troubleshooting, server management, and disaster recovery. Proven ability to optimize performance and enhance data integrity through effective maintenance and repairs.

Overview

9
9
years of professional experience

Work History

Data Center Technician

Apex Systems, First Energy
Akron, OH
08.2024 - 02.2026
  • Installed and configured servers, ensuring optimal performance and reliability.
  • Conducted routine maintenance and troubleshooting on data center equipment.
  • Monitored network performance, identifying and resolving issues proactively.
  • Assisted in implementing backup solutions to ensure data integrity and availability.
  • Collaborated with team members to streamline operational processes for enhanced efficiency.
  • Maintained accurate documentation of hardware inventory and system configurations.
  • Executed safety protocols, minimizing risks during equipment handling and maintenance tasks.
  • Moved and installed shelves, power strips, rails, servers, switches and other equipment.
  • Installed and managed structured cabling infrastructure.
  • Accepted tasks and documented status using ticketing system, time reports and email.
  • Streamlined processes for hardware installation, saving time and reducing potential errors during deployment.
  • Optimized data center performance through regular equipment audits and updates, ensuring optimal functionality.
  • Dressed and labeled cables for easy identification and traceability.
  • Recorded received products into database using asset tags information, product manufacturer, model and serial number.
  • Assisted with the planning and execution of large-scale infrastructure upgrades, ensuring minimal disruption to client services.
  • Integrated fiber-optic and copper cabling technologies with components of new and existing network infrastructures.
  • Maintained accurate inventory records for all data center equipment, facilitating efficient resource allocation and procurement decisions.

Sales Advisor

Bestbuy Retail Store
Spartanburg, SC
11.2022 - 12.2024
  • Provided exceptional customer service by addressing inquiries and resolving complaints efficiently.
  • Demonstrated product knowledge to assist customers in making informed purchasing decisions.
  • Processed sales transactions accurately using point-of-sale systems and maintained cash register integrity.
  • Collaborated with team members to optimize store layout for enhanced product visibility and customer flow.
  • Assisted in inventory management by tracking stock levels and coordinating replenishment efforts.
  • Conducted regular merchandise displays, ensuring adherence to company standards and promotional guidelines.
  • Trained new staff on operational procedures, enhancing team performance and customer engagement strategies.
  • Increased sales by establishing rapport with customers and identifying their needs.
  • Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
  • Listened to customer details and offered matching solutions to meet wide range of requirements.
  • Collaborated with team members to achieve monthly sales goals and improve overall performance.
  • Conducted regular follow-ups with clients, ensuring continued satisfaction and generating future business opportunities.
  • Responded to in-person and telephone requests for information about company offerings.
  • Managed key accounts, resulting in increased repeat business and higher revenue growth.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Developed, maintained and utilized diverse client base.
  • Kept detailed records of daily activities through online customer database.

Team Lead

Walmart
Spartanburg, SC
03.2017 - 11.2022
  • Led team in achieving operational efficiency through streamlined processes and effective communication.
  • Mentored and trained new associates, enhancing team performance and knowledge retention.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
  • Worked different stations to provide optimal coverage and meet production goals.

Key Holder Supervisor

Dollar General
Spartanburg, SC
03.2019 - 03.2020
  • Supervised daily operations, ensuring compliance with company policies and procedures.
  • Trained and mentored staff on customer service excellence and operational standards.
  • Managed inventory levels through accurate stock assessments and replenishment processes.
  • Executed cash handling procedures, maintaining financial accuracy during shifts.
  • Completed store opening and closing procedures.
  • Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
  • Maintained a clean, organized store environment that was conducive to an enjoyable shopping experience for customers.

Education

High School Diploma -

Chapman High School
Inman, SC

Skills

  • Data center operations
  • Network troubleshooting
  • Computer hardware troubleshooting
  • Network support
  • Hardware diagnostics
  • Maintenance and repairs
  • IT support
  • Problem-solving
  • Disaster recovery
  • Asset management
  • Power distribution
  • Server management

Interests

  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Artificial Intelligence (AI) and Machine Learning
  • Coding and Programming

Timeline

Data Center Technician

Apex Systems, First Energy
08.2024 - 02.2026

Sales Advisor

Bestbuy Retail Store
11.2022 - 12.2024

Key Holder Supervisor

Dollar General
03.2019 - 03.2020

Team Lead

Walmart
03.2017 - 11.2022

High School Diploma -

Chapman High School

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Mikkel Owenby