Mikko Davis
Sacramento,Ca
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture with documented strengths in building and maintaining relationships. Detailed, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills and enhanced customer service by utilizing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Suicide Crisis and Chat Specialist
Well space Health
07.2022 - Current
- Respond to 988 and Lifeline Crisis Chats/Texts, hotlines, and provide emotional support
- Assessment, crisis intervention, and treatment/support referrals to contacts in a consistent and non judgmental manner
- Consistently and accurately assess each caller for suicide risk following assessment protocols and practices; provide adequate and relevant safety/action planning for each caller
- Offer and provide Follow Up Texts, Chat, and Calls to callers at risk of suicide, suicide loss survivors.
Caregiver
True care
01.2022 - 07.2023
- Companionship and emotional support
- Respite care for family members and/or friends
- Assisting with showering, bathing, and dressing
- Assisting with getting into or out of bed or a chair
- Meal preparation, planning, eating and clean-up
- Assisting with using telephone or computer.
Customer Service Representative
Walmart
11.2019 - 03.2022
- Strong organizational skills
- Sharp problem solver
- Energetic work attitude
- Store maintenance ability
- Large cash/check deposits
- Active listening skills
- Customer service expert
- Telephone inquiries specialist Opening/closing procedures
- Inventory control.
Shipment Driver
Asurion
03.2021 - 01.2022
- Class C driver
- Deliver phone shipments
- Inventory control
- Logistics
- Interact with Dispatch.
Education
High School Diploma -
Monterey Trail High School
06.2020
Skills
- Health and safety management
- Process Improvement
- Client relationship building
- Project management
- Insider marketing and outreach data analytics
- Customer Service
- Crisis management
- First Aid and Safety
- Appointment Scheduling
Certification
- Registered HCA
- Crisis and Chat Specialist
- Conflict Management
- BLS CPR certified
Timeline
Suicide Crisis and Chat Specialist
Well space Health
07.2022 - Current
Caregiver
True care
01.2022 - 07.2023
Shipment Driver
Asurion
03.2021 - 01.2022
Customer Service Representative
Walmart
11.2019 - 03.2022
High School Diploma -
Monterey Trail High School
- Registered HCA
- Crisis and Chat Specialist
- Conflict Management
- BLS CPR certified
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