Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mikkosha Swint

Princeton,TX

Summary

Proven leader and efficient problem-solver, adept in critical thinking and relationship building, enhanced operations at United Parcel Service by optimizing workflows and enhancing team efficiency. Skilled in Microsoft Office and adept in de-escalation techniques, consistently prioritized safety and customer satisfaction. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

13
13
years of professional experience

Work History

Bail Bond Agent

Big Bubba's Bail Bond
2023.10 - Current
  • Filed paperwork and paid bonds to court, providing prompt jail release for defendants.
  • Assessed defendants' background and to repay bail bonds.
  • Located, apprehended and returned suspects to court or jail after missed court appearances.
  • Attended court to confirm attendance of each defendant at scheduled times.
  • Processed payments from defendants to secure bonds.
  • Answered all customer inquiries.

Sergenat 92G

Army National Gaurd
2012.01 - Current
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Developed and maintained courteous and effective working relationships.
  • Proven ability to learn quickly and adapt to new situations.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Worked effectively in fast-paced environments.
  • Resolved problems, improved operations and provided exceptional service.
  • Self-motivated, with a strong sense of personal responsibility.

Team Member

Target
2022.10 - 2023.05
  • Operated register to process payments and collect cash payment for order totals.
  • Maintained productive, efficient approach to all tasks.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Developed strong cooperative relationships with coworkers and managers.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Assisted with inventory counts and stocking of merchandise.

Juvenile Correctional Officer

Gainesville State School
2021.05 - 2023.10
  • Supervised youth's daily activities for school, meals, and recreation time.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Transported juvenile inmates to and from court hearings, medical facilities, classes, or recreational activities.
  • Observed and recorded mental and physical health of each juvenile offender.
  • Worked with juvenile offenders to help in development of decision-making and problem-solving skills.
  • Completed incident reports when disorder or violence occurs.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Responded to emergency situations and de-escalated hostile confrontations.
  • Restrained juvenile inmates when disturbances required physical intervention.
  • Coordinated with other law enforcement personnel to exchange information.
  • Documented inmate behavior and activities in logbooks.
  • Supervised inmates during meals, recreation and other activities.
  • Interviewed inmates to obtain information and evidence.
  • Received and inspected mail, property and funds from visitors on behalf of designated inmates.
  • Assisted in intake and release of inmates.
  • Transported inmates to and from court hearings, medical appointments and other locations.
  • Conducted security checks of inmates and living areas.

Customer Service Representative

PNC Bank
2021.02 - 2023.05
  • Responded to customer requests for products, services, and company information.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Supervisor

United Parcel Service, UPS
2018.08 - 2022.07
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Supervised over 20 employees
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Frequently inspected production area to verify proper equipment operation.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Medical Assistant

Shreveport-Bossier Pain MGMT Clinic
2014.11 - 2017.08
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Measured patient pulse oximetry.
  • Prepared lab specimens for diagnostic evaluation.
  • Oriented and trained new staff on proper procedures and policies.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.

Education

High School Diploma -

Lufkin High School
Lufkin, TX

Skills

  • Producing reports
  • Cash Management
  • Database Maintenance
  • Legal knowledge
  • Data Collection
  • Product Knowledge
  • Call Management
  • Paperwork Processing
  • De-Escalation Techniques
  • Mental Health Training
  • Security Procedures
  • Substance Abuse Knowledge
  • Suicide Prevention
  • Restraint Techniques
  • Recreational Activities
  • Facility Operations
  • Physical Fitness
  • Restraining methods
  • Task Prioritization
  • Microsoft Word
  • Microsoft Office
  • Relationship Building
  • First Aid/CPR
  • Attention to Detail
  • Critical Thinking

Timeline

Bail Bond Agent

Big Bubba's Bail Bond
2023.10 - Current

Team Member

Target
2022.10 - 2023.05

Juvenile Correctional Officer

Gainesville State School
2021.05 - 2023.10

Customer Service Representative

PNC Bank
2021.02 - 2023.05

Supervisor

United Parcel Service, UPS
2018.08 - 2022.07

Medical Assistant

Shreveport-Bossier Pain MGMT Clinic
2014.11 - 2017.08

Sergenat 92G

Army National Gaurd
2012.01 - Current

High School Diploma -

Lufkin High School

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Mikkosha Swint