Mikkosha Swint
Princeton,TX
Summary
Proven leader and efficient problem-solver, adept in critical thinking and relationship building, enhanced operations at United Parcel Service by optimizing workflows and enhancing team efficiency. Skilled in Microsoft Office and adept in de-escalation techniques, consistently prioritized safety and customer satisfaction. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Bail Bond Agent
Big Bubba's Bail Bond
10.2023 - Current
- Filed paperwork and paid bonds to court, providing prompt jail release for defendants.
- Assessed defendants' background and to repay bail bonds.
- Located, apprehended and returned suspects to court or jail after missed court appearances.
- Attended court to confirm attendance of each defendant at scheduled times.
- Processed payments from defendants to secure bonds.
- Answered all customer inquiries.
Sergenat 92G
Army National Gaurd
01.2012 - Current
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Developed and maintained courteous and effective working relationships.
- Proven ability to learn quickly and adapt to new situations.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked effectively in fast-paced environments.
- Resolved problems, improved operations and provided exceptional service.
- Self-motivated, with a strong sense of personal responsibility.
Team Member
Target
10.2022 - 05.2023
- Operated register to process payments and collect cash payment for order totals.
- Maintained productive, efficient approach to all tasks.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Developed strong cooperative relationships with coworkers and managers.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Assisted with inventory counts and stocking of merchandise.
Juvenile Correctional Officer
Gainesville State School
05.2021 - 10.2023
- Supervised youth's daily activities for school, meals, and recreation time.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Transported juvenile inmates to and from court hearings, medical facilities, classes, or recreational activities.
- Observed and recorded mental and physical health of each juvenile offender.
- Worked with juvenile offenders to help in development of decision-making and problem-solving skills.
- Completed incident reports when disorder or violence occurs.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Responded to emergency situations and de-escalated hostile confrontations.
- Restrained juvenile inmates when disturbances required physical intervention.
- Coordinated with other law enforcement personnel to exchange information.
- Documented inmate behavior and activities in logbooks.
- Supervised inmates during meals, recreation and other activities.
- Interviewed inmates to obtain information and evidence.
- Received and inspected mail, property and funds from visitors on behalf of designated inmates.
- Assisted in intake and release of inmates.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Conducted security checks of inmates and living areas.
Customer Service Representative
PNC Bank
02.2021 - 05.2023
- Responded to customer requests for products, services, and company information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Supervisor
United Parcel Service, UPS
08.2018 - 07.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Supervised over 20 employees
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Frequently inspected production area to verify proper equipment operation.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Medical Assistant
Shreveport-Bossier Pain MGMT Clinic
11.2014 - 08.2017
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Collected and documented patient medical information such as blood pressure and weight.
- Measured patient pulse oximetry.
- Prepared lab specimens for diagnostic evaluation.
- Oriented and trained new staff on proper procedures and policies.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Education
High School Diploma -
Lufkin High School
Lufkin, TXSkills
- Producing reports
- Cash Management
- Database Maintenance
- Legal knowledge
- Data Collection
- Product Knowledge
- Call Management
- Paperwork Processing
- De-Escalation Techniques
- Mental Health Training
- Security Procedures
- Substance Abuse Knowledge
- Suicide Prevention
- Restraint Techniques
- Recreational Activities
- Facility Operations
- Physical Fitness
- Restraining methods
- Task Prioritization
- Microsoft Word
- Microsoft Office
- Relationship Building
- First Aid/CPR
- Attention to Detail
- Critical Thinking
Timeline
Bail Bond Agent
Big Bubba's Bail Bond
10.2023 - Current
Team Member
Target
10.2022 - 05.2023
Juvenile Correctional Officer
Gainesville State School
05.2021 - 10.2023
Customer Service Representative
PNC Bank
02.2021 - 05.2023
Supervisor
United Parcel Service, UPS
08.2018 - 07.2022
Medical Assistant
Shreveport-Bossier Pain MGMT Clinic
11.2014 - 08.2017
Sergenat 92G
Army National Gaurd
01.2012 - Current
High School Diploma -
Lufkin High School
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