Mikqua-Zje' Nelson
Oakley,CA
Summary
Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control. Experienced in leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
4
4
years of professional experience
Work History
Supervisor
Sunglass Hut
03.2017 - 06.2018
- Monitoring employee productivity and providing constructive feedback and coaching
- Organize workflow and ensure that employees understand their duties or tasks
- Paperwork
- Opening and closing procedures.
Sales Associate
New Balance
06.2014 - 12.2016
- Providing attentive customer service
- Executing all cashier functions
- Ensuring merchandise on the sales floor is maintained and filled at all times.
Keyholder
Swarovski
11.2015 - 06.2016
- Assisting with customer service
- Responsible for opening and/or closing the store
- Make sure security Deposits are secured
- Make sure proper store procedures and policies are followed when store management is not on duty or unavailable on the floor
- Supervise employees to complete tasks and achieve goals in the absence of store management.
Sales Associate
Payless
01.2014 - 04.2014
- Assisted with all customer service, shipment, inventory, visual merchandising, and cashier functions.
Education
Diploma -
Livermore High School
Livermore, CAAA - Psychology & Sociology
Los Medanos College
Pittsburg, CA08.2023
Skills
- Team Builder
- Staff Management
- Conflict Resolution Techniques
- Trainer
- Revenue Benchmarks
- Changing Out Tills
- Bank Deposit Preparation
- Suggestive Selling
- Positive Learning Environment
- Constructive Feedback
- Job Assignments
- Administrative Duties
- Production Preparation
- Money Transfers
- Staff Development
Timeline
Supervisor
Sunglass Hut
03.2017 - 06.2018
Keyholder
Swarovski
11.2015 - 06.2016
Sales Associate
New Balance
06.2014 - 12.2016
Sales Associate
Payless
01.2014 - 04.2014
Diploma -
Livermore High School
AA - Psychology & Sociology
Los Medanos College
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