Mikquiana Street
LANCASTER,OH
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
6
6
years of professional experience
Work History
General Manager
Chipotle Mexican Grill
09.2017 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
High School Diploma -
Lancaster High School
Lancaster, OH2020
Skills
- Process Redesign
- Cross-Cultural Communications
- Employee Scheduling
- Staff Development
- Cost Analysis and Savings
- Team Training
- Safety Protocols
- Budget Administration
- Supervision and Training
- Sales Expertise
- Profit and Loss
Timeline
General Manager
Chipotle Mexican Grill
09.2017 - Current
High School Diploma -
Lancaster High School