Mikya Britton
Dyersville,IA
Summary
Proven track record in enhancing customer satisfaction and resolving complex issues, honed as a Customer Service Representative at Fidelity Bank & Trust. Excels in critical thinking and money handling, significantly improving user experience and operational efficiency. Demonstrates a strong ability to build relationships and drive positive outcomes, leveraging exceptional problem-solving and active listening skills.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Fidelity Bank & Trust
01.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exhibited high energy and professionalism when dealing with clients and staff.
Sales Associate
Old Navy, Gap
08.2022 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Customer Service Representative Intern
Fidelity Bank & Trust
07.2021 - 07.2022
- Handled escalated customer concerns with empathy and professionalism, resulting in satisfactory resolutions.
- Collaborated with team members to achieve high-quality service and timely resolution of issues.
- Actively contributed to the improvement of internal processes by sharing constructive feedback from customers with management teams.
- Reduced response times by prioritizing tasks effectively during high-volume periods.
Drive-Thru Cashier
Dairy Queen Grill & Chill
06.2018 - 08.2020
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Developed strong communication skills while interacting with diverse clientele daily.
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
Education
High School Diploma -
Western Dubuque High School
Epworth, IA05.2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Money handling abilities
- Complaint Handling
- Scheduling
Timeline
Customer Service Representative
Fidelity Bank & Trust
01.2023 - Current
Sales Associate
Old Navy, Gap
08.2022 - 12.2023
Customer Service Representative Intern
Fidelity Bank & Trust
07.2021 - 07.2022
Drive-Thru Cashier
Dairy Queen Grill & Chill
06.2018 - 08.2020
High School Diploma -
Western Dubuque High School
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