Mikyl Vance
Converse
Summary
Dynamic leader with proven expertise in staff management and complex problem-solving, honed at Freddy's Frozen Custard & Steakburgers. Excelled in enhancing customer satisfaction and resolving team conflicts, demonstrating exceptional decision-making and customer service skills. Achieved significant improvements in team efficiency and workflow organization, showcasing a goal-oriented approach and a knack for policy enforcement.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Supervisor
Freddy's Frozen Custard & Steakburgers
05.2023 - 02.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Team Member
McDonald's
01.2022 - 05.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Maintained productive, efficient approach to all tasks.
Education
High School Diploma -
Allison L. Steele Enhanced Learning Center
Schertz, TX05-2022
Skills
- Training and mentoring
- Decision-making
- Complex Problem-solving
- Customer service
- Staff management
- Goal oriented
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
Timeline
Supervisor
Freddy's Frozen Custard & Steakburgers
05.2023 - 02.2025
Team Member
McDonald's
01.2022 - 05.2022
High School Diploma -
Allison L. Steele Enhanced Learning Center
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